Hotel Front Desk Attendant

Holiday Inn Express Tampa - Brandon by IHG; Brandon (FL); On-site; USD 20,664 - 22,041; Part time

Job summary

A leading hotel chain in Florida is seeking a Front Desk Agent to be the first point of contact for guests. Responsibilities include managing reservations, check-ins, and check-outs, and providing excellent customer service. The ideal candidate has strong customer service skills and proficiency in Microsoft Office. Availability for flexible schedules is required, and the role offers competitive pay ranging from $15 to $16 hourly.

Qualifications

• Strong customer service skills with a guest-focused approach.
• Experience in food service or hospitality is preferred but not required.
• Proficiency in internet software, Microsoft Excel, Word, Outlook, and PowerPoint.

Responsibilities

• Take reservations in person, via email, or over the phone.
• Handle guest check‑ins, check‑outs, and payment processing.
• Greet guests and help manage the registration process.

Skills

Strong customer service skills

Proficiency in Microsoft Office Suite

Job description

The Front Desk Agent is responsible for being the first point of contact as well as the first impression with guests, handling all stages of a guest’s stay, which can include multitasking, and performing the following duties in a manner that reflects our hotel’s vision, mission, and core values.

Responsibilities

• Take reservations in person, via email, or over the phone, including group bookings.
• Handle guest check‑ins, check‑outs, and payment processing with accuracy.
• Coordinate with housekeeping and maintenance to address and resolve guest concerns promptly.
• Greet guests and patrons to find out their room needs as well as the reason for their visit and manage the registration process.
• Balance cash at the end of the shift and generate accounting reports for the benefit of the next shift.

Qualifications

• Strong customer service skills with a guest‑focused approach.
• Experience in food service or hospitality is preferred but not required—we welcome applicants at all experience levels.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Proficiency in internet software, Microsoft Excel, Word, Outlook, and PowerPoint.
• Availability to work flexible schedules, including weekends and holidays.

Compensation

$15 - $16 hourly