Hotel Front Desk Attendant

WizeHire, Inc; Birmingham (AL); On-site; USD 18,184 - 25,898; Part time

Job summary

WizeHire, Inc is seeking a Front Desk Agent in Birmingham, Alabama. This role serves as the first point of contact for guests, managing the registration process and providing information about hotel amenities. Responsibilities include multitasking, handling guest inquiries, and managing reservations. Ideal candidates should have strong customer service skills and proficiency in Microsoft Office. The position offers an hourly wage of $16 and requires availability for flexible schedules including weekends and holidays.

Qualifications

• Must have availability to work flexible schedules, including weekends and holidays.
• Experience in food service or hospitality is preferred but not required.
• Ability to perform essential functions with reasonable accommodations.

Responsibilities

• Provide guests with information about hotel amenities and dining.
• Welcome guests warmly and manage the registration process.
• Operate hotel switchboard and handle calls.
• Contact housekeeping/maintenance for reported issues.
• Take reservations in person, via email, or phone.

Skills

Customer service experience

Proficiency in Microsoft Excel

Proficiency in Microsoft Word

Proficiency in Outlook

Proficiency in PowerPoint

Job description

The Front Desk Agent is responsible for being the first point of contact as well as the first impression with guests, handling all stages of a guest’s stay, which can include multitasking, and performing the following duties in a manner that reflects our hotel’s vision, mission, and core values.

Responsibilities

• Provide guests with information about hotel amenities, dining, and travel directions.
• Welcome guests warmly, determine their needs, and manage the registration process.
• Operate hotel switchboard, take calls and provide information and transfer calls.
• Contact housekeeping and/or maintenance departments when a problem is reported and perform basic maintenance so as to minimize out of order rooms.
• Take reservations in person, via email, or over the phone, including group bookings.

Qualifications

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Proficiency in internet software, Microsoft Excel, Word, Outlook, and PowerPoint.
• Availability to work flexible schedules, including weekends and holidays.
• Experience in food service or hospitality is preferred but not required—we welcome applicants at all experience levels.
• Proven customer service experience with a strong guest-focused mentality.

Compensation

$16 hourly