Hotel Front Desk Attendant

SpringHill Suites Ocala; Ocala (FL); Sur place; USD 21 000 - 22 000; Plein temps

Résumé du poste

WizeHire, Inc. is seeking a Hotel Front Desk Attendant to be the first point of contact for guests.

You will handle check-in to check-out, balance cash, and assist with reservations by phone, email, or in-person, while sharing information about hotel amenities and directions. The role emphasizes strong guest-focused service, multitasking in a fast-paced environment, and flexibility to work weekends and holidays.

Qualifications

• Experience in hospitality or customer service is preferred but not required.
• Proficiency in internet software, Microsoft Excel, Word, Outlook, and PowerPoint.

Responsabilités

• Welcome guests warmly, determine their needs, and manage the registration process.
• Balance cash at the end of each shift and generate reports for the next shift.
• Take reservations in person, via email, or over the phone, including group bookings.
• Provide guests with information about hotel amenities, dining, and travel directions.
• Operate hotel switchboard, take calls and provide information and transfer calls
• Proven customer service experience with a strong guest-focused mentality
• Availability to work flexible schedules, including weekends and holidays.

Connaissances

Customer service

Guest-focused mentality

Multitasking

Communication skills

Outils

Microsoft Excel

Microsoft Word

Outlook

PowerPoint

Description du poste

We are seeking an enthusiastic Hotel Front Desk Attendant who will be the first point of contact for our guests, creating a positive and lasting impression. You will handle all aspects of a guest's stay, from check-in to check-out, while embodying our property’s vision, mission, and core values. Your multitasking skills and guest-focused mentality will be key to ensuring a seamless experience.

• Welcome guests warmly, determine their needs, and manage the registration process.
• Balance cash at the end of each shift and generate reports for the next shift.
• Take reservations in person, via email, or over the phone, including group bookings.
• Provide guests with information about hotel amenities, dining, and travel directions.
• Operate hotel switchboard, take calls and provide information and transfer calls
• Experience in hospitality or customer service is preferred but not required.
• Proficiency in internet software, Microsoft Excel, Word, Outlook, and PowerPoint
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Proven customer service experience with a strong guest-focused mentality
• Availability to work flexible schedules, including weekends and holidays.

Compensation

$15 - $16 hourly

Our property's vision is to have a positive impact. We value relationships, reputation, and returns for all employees, not just owners.