Hotel Front Desk Attendant

ARK; Laurel (MD); On-site; USD 21,000 - 23,000; Full time

Job summary

ARK is seeking a Front Desk Agent to serve as the first point of contact and impression for guests. Responsibilities include handling reservations, check-ins/outs, and coordinating with housekeeping to minimize room issues.

The role emphasizes guest-focused service, multitasking, and accurate cash handling with a friendly, professional demeanor in a hospitality setting.

Qualifications

• Availability to work flexible schedules, including weekends and holidays.
• Strong customer service skills with a guest-focused approach.
• Physical ability to stand, walk, and lift up to 25 pounds as needed.

Responsibilities

• Operate the hotel switchboard, answer inquiries, and transfer calls as needed.
• Balance cash at the end of the shift and generate accounting reports for the next shift.
• Take reservations in person, via email, or over the phone, including group bookings.
• Handle guest check-ins, check-outs, and payment processing with accuracy.

Skills

Customer service

Flexibility

Multitasking

Job description

The Front Desk Agent is responsible for being the first point of contact as well as the first impression with guests, handling all stages of a guest's stay which can include multitasking, and performing the following duties in a manner that reflects our hotel's vision, mission, and core values.

Compensation

$15.50 - $17 yearly

Qualifications

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Availability to work flexible schedules, including weekends and holidays.
• Strong customer service skills with a guest-focused approach.
• Physical ability to stand, walk, and lift up to 25 pounds as needed.
• Experience in food service or hospitality is preferred but not required—we welcome applicants at all experience levels.

Responsibilities

• Contact housekeeping and/or maintenance departments when a problem is reported and perform basic maintenance so as to minimize out of order rooms
• Operate the hotel switchboard, answer inquiries, and transfer calls as needed.
• Balance cash at the end of the shift and generate accounting reports for the benefit of the next shift
• Take reservations in person, via email, or over the phone, including group bookings.
• Handle guest check-ins, check-outs, and payment processing with accuracy.