Hotel Front Desk Attendant

Extended Stay America Suites Albuquerque - Airport; Albuquerque (NM); On-site; USD 19,286 - 22,041; Full time

Job summary

Extended Stay America Suites Albuquerque - Airport is seeking a Front Desk Agent who will serve as the first point of contact for guests. This role involves multitasking, from managing reservations to providing guests with hotel information, while upholding the hotel's mission and core values.

Ideal candidates should have strong customer service skills and familiarity with Microsoft Office. The position offers a wage of $14 - $16 hourly and requires flexibility regarding scheduling.

Qualifications

• Proven customer service experience with a strong guest-focused mentality.
• Proficiency in internet software and Microsoft Office.
• Physical ability to stand, walk, and lift up to 25 pounds.

Responsibilities

• Balance cash at the end of each shift and generate reports.
• Take reservations over the telephone, through emails, and in person.
• Greet guests and manage the registration process.

Skills

Customer service experience

Proficiency in Microsoft Excel

Proficiency in Microsoft Word

Proficiency in Outlook

Proficiency in PowerPoint

Job description

The Front Desk Agent is responsible for being the first point of contact as well as the first impression with guests, handling all stages of a guest’s stay, which can include multitasking, and performing the following duties in a manner that reflects our hotel’s vision, mission, and core values.

Responsibilities

• Balance cash at the end of each shift and generate reports for the next shift.
• Take reservations over the telephone, through emails and in person, including groups.
• Contact housekeeping and/or maintenance departments when a problem is reported and perform basic maintenance so as to minimize out of order rooms.
• Provide guests with information about hotel amenities, dining, and travel directions.
• Greet guests and patrons to find out their room needs as well as the reason for their visit and manage the registration process.

Qualifications

• Proficiency in internet software, Microsoft Excel, Word, Outlook, and PowerPoint.
• Physical ability to stand, walk, and lift up to 25 pounds as needed.
• Proven customer service experience with a strong guest-focused mentality.
• Experience in food service or hospitality is preferred but not required—we welcome applicants at all experience levels.
• Availability to work flexible schedules, including weekends and holidays.

Compensation

$14 - $16 hourly