Hotel Front Desk Receptionist

ARK; Rio Rancho (NM); On-site; USD 19,000 - 21,000; Full time

Job summary

ARK in Rio Rancho, NM seeks a friendly Front Desk Agent to welcome guests, manage accounts, and ensure a seamless stay. You will handle bookings, guest requests, and payments with a focus on service excellence.

Responsibilities include greeting guests, check-in/out, coordinating with housekeeping, and resolving issues to ensure satisfaction. Flexible hours and growth opportunities are highlighted.

Qualifications

• High school diploma or GED or equivalent.
• Strong customer service, interpersonal, organizational, and time management skills.
• Working knowledge of Microsoft Office and reservation systems.
• At least one year hospitality experience as front desk agent or similar preferred.
• Good telephone etiquette and ability to handle stressful situations.

Responsibilities

• Maintain guest information accuracy and currency.
• Coordinate with housekeeping to prepare guest accommodations.
• Handle customer complaints as needed.
• Answer calls and inquiries about bookings, rates, amenities, rooms, rewards programs, and requests.
• Greet, check-in/out guests, issue keys, and record payment information.

Skills

Customer service

Interpersonal skills

Organizational skills

Time management

Phone handling

Stress management

Education

High school diploma or GED

Tools

Microsoft Office

Reservation systems

Job description

Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today!

Compensation: $14 - $15 hourly

Qualifications

• High school graduate, GED recipient, or equivalent
• Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
• Working knowledge of Microsoft Office and reservation management systems
• At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
• Well-versed in taking telephone calls and handling stressful situations

Responsibilities

• Perform regular bookkeeping duties: make sure hotel guest information is current and correct
• Connect with the housekeeping department to ensure guest accommodations are ready
• Handle customer complaints as necessary
• Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
• Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information