Hotel Front Desk Attendant

Hampton Inn Cumming; Cumming (GA); On-site; USD 17,000 - 24,000; Full time

Job summary

Hampton Inn Cumming is seeking a Front Desk Agent to be the first point of contact for guests, handling check-ins and registrations and providing information and assistance throughout their stay.

You will manage reservations, answer calls, operate the switchboard, and process payments with accuracy. The role requires guest-focused service and basic computer skills, with optional prior hospitality experience.

Qualifications

• Experience in hospitality or customer service is preferred but not required.
• Physical ability to stand, walk, and lift up to 25 pounds as needed.

Responsibilities

• Greet guests and patrons to find out their room needs and manage the registration process.
• Handle guest check-ins, check-outs, and payment processing with accuracy.
• Balance cash at the end of the shift and generate accounting reports for the benefit of the next shift.
• Take reservations over the telephone, through emails and in person, including groups.
• Operate hotel switchboard, take calls and provide information and transfer calls.

Skills

Guest service

Customer focused

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

PowerPoint

Job description

The Front Desk Agent is responsible for being the first point of contact as well as the first impression with guests, handling all stages of a guest's stay which can include multitasking, and performing the following duties in a manner that reflects our hotel's vision, mission, and core values.

• Greet guests and patrons to find out their room needs as well as the reason for their visit and manage the registration process
• Handle guest check-ins, check-outs, and payment processing with accuracy.
• Balance cash at the end of the shift and generate accounting reports for the benefit of the next shift
• Take reservations over the telephone, through emails and in person, including groups
• Operate hotel switchboard, take calls and provide information and transfer calls
• Proficiency in internet software, Microsoft Excel, Word, Outlook, and PowerPoint
• Experience in hospitality or customer service is preferred but not required.
• Physical ability to stand, walk, and lift up to 25 pounds as needed.
• Strong customer service skills with a guest-focused approach.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Compensation

$15 hourly

Our property's vision is to have a positive impact. We value relationships, reputation, and returns for all employees, not just owners.