Front Desk Agent

WizeHire, Inc; Titusville (FL); On-site; USD 21,000 - 22,000; Full time

Job summary

WizeHire, Inc is seeking a Front Desk Agent in Titusville, FL to be the first point of contact for guests and to create a welcoming experience.

You will handle registrations, answer calls, manage the switchboard, take reservations, and coordinate with housekeeping to resolve guest needs. The role requires a guest-focused mindset and physical ability to stand, walk, and lift up to 25 pounds; weekend and holiday availability is expected.

Qualifications

• Customer-service experience preferred but not required.
• Strong guest-focused mindset and communication skills.
• Ability to stand, walk, and lift up to 25 pounds.

Responsibilities

• Welcome guests and manage registration.
• Coordinate with housekeeping and maintenance to address concerns.
• Operate hotel switchboard and transfer calls.
• Take reservations in person, email, or phone.
• Manage check-ins and check-outs.
• Availability to work flexible schedules including weekends and holidays.

Skills

Customer service

Hospitality

Communication

Job description

Posted 2 days ago

The Front Desk Agent is responsible for being the first point of contact as well as the first impression with guests, handling all stages of a guest’s stay, which can include multitasking, and performing the following duties in a manner that reflects our hotel’s vision, mission, and core values.

• Welcome guests warmly, determine their needs, and manage the registration process.
• Coordinate with housekeeping and maintenance to address and resolve guest concerns promptly.
• Operate the hotel switchboard, answer inquiries, and transfer calls as needed.
• Take reservations in person, via email, or over the phone, including group bookings.
• Manage guest check-ins and check-outs appropriately
• Availability to work flexible schedules, including weekends and holidays.
• Proven customer service experience with a strong guest-focused mentality
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Experience in hospitality or customer service is preferred but not required
• Physical ability to stand, walk, and lift up to 25 pounds as needed.

Compensation

$15 - $15.50 hourly

Our property's vision is to have a positive impact. We value relationships, reputation, and returns for all employees, not just owners