Hotel Front Desk Agent - Part Time - 2nd Shift (3pm to 11pm)

Holiday Inn Express Durango; Durango (CO); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Hiring bonus

Holiday pay

Paid time off (PTO)

Employee discount

Job summary

Holiday Inn Express Durango is seeking a friendly Front Desk Agent to warmly welcome guests, handle check-in/check-out, manage reservations, and explain room rates and hotel amenities. You will be the first point of contact for guests, assisting with requests and ensuring a smooth stay.

Ideal candidates have hotel front desk experience, strong customer service skills, and proficiency with reservations software. A courteous, organized approach and team coordination with housekeeping are essential.

Qualifications

• Work experience as a Hotel Front Desk Agent, Receptionist or similar role.
• Experience with hotel reservations software, like OPERA PMS.
• Understanding of how travel planning websites operate, like Booking and TripAdvisor.
• Customer service attitude.
• Excellent communication and organizational skills.

Responsibilities

• Perform all check-in and check-out tasks.
• Manage online and phone reservations.
• Inform customers about payment methods and verify their credit card data.
• Register guests collecting necessary information (like contact details and exact dates of their stay).
• Welcome guests upon their arrival and assign rooms.
• Provide information about our hotel, available rooms, rates and amenities.
• Respond to clients’ complaints in a timely and professional manner.
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs.
• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests.
• Upsell additional facilities and services, when appropriate.
• Maintain updated records of bookings and payments.

Skills

Hotel front desk experience

Customer service

Communication

Hospitality software

Guest relations

Tools

OPERA PMS

Job description

Pay Range: $16 to $18 per hour
$750Hiring Bonus
Holiday Pay
Earn PTO
Immediate Hotel Employee Discount at other IHG Hotels

We are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests

Responsibilities

• Perform all check-in and check-out tasks
• Manage online and phone reservations
• Inform customers about payment methods and verify their credit card data
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Welcome guests upon their arrival and assign rooms
• Provide information about our hotel, available rooms, rates and amenities
• Respond to clients’ complaints in a timely and professional manner
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
• Upsell additional facilities and services, when appropriate
• Maintain updated records of bookings and payments

Skills

• Work experience as a Hotel Front Desk Agent, Receptionist or similar role
• Experience with hotel reservations software, like OPERA PMS
• Understanding of how travel planning websites operate, like Booking and TripAdvisor
• Customer service attitude
• Excellent communication and organizational skills