Hotel Front Desk Agent

Ora-Management-; Mason (OH); Sur place; USD 30 000 - 38 000; Plein temps

Avantages offerts par ce poste

Health Insurance

Flexible Shifts

Paid Vacation

Employee Discounts

Growth Opportunities

Training

Résumé du poste

Hampton Inn & Suites Cincinnati Mason is seeking a friendly Front Desk Agent to welcome guests and manage check-ins, reservations, and inquiries. You will ensure a smooth stay by upselling services, handling payments, and maintaining accurate front desk records.

The role emphasizes guest satisfaction, professional appearance, and adherence to hotel policies, with opportunities for on-the-job training and growth within the team.

Qualifications

• Previous customer service or hospitality experience preferred, but not required.
• Strong communication and interpersonal skills.
• Ability to multitask in a fast-paced environment.
• Comfortable using computers and hotel management systems (training provided).
• Reliable, punctual, and committed to delivering excellent guest service.

Responsabilités

• Manage guest reservations and coordinate with the reservation center as needed.
• Check guests in and out, process payments, and follow all established front desk procedures.
• Greet and register guests promptly while using up-selling techniques to maximize room revenue.
• Maintain confidentiality and handle sensitive guest information with professionalism and integrity.
• Answer and route incoming calls courteously, ensuring accurate and timely message delivery.
• Promote hotel amenities, services, and local attractions to enhance the guest experience.
• Address minor guest concerns promptly and escalate significant issues to management when necessary.
• Respond quickly to guest requests and follow up to ensure complete satisfaction.
• Complete daily front desk documentation, including cash handling, postings, and required reports.
• Maintain a polished, professional appearance and uphold all company policies and procedures.
• Perform additional duties as assigned by the supervisor or management.

Connaissances

Customer Service

Communication

Multitasking

PMS Software

Reliability

Outils

PMS Software

Description du poste

Hotel Front Desk Agent

We are seeking a warm, professional, and guest-focused Front Desk Agent to join our hotel team. As the first point of contact for our guests, you will play a key role in creating a welcoming environment and ensuring a smooth, enjoyable stay. If you enjoy helping people, staying organized, and working in a fast-paced hospitality setting, we'd love to meet you.

Key Responsibilities

• Manage guest reservations and coordinate with the reservation center as needed.
• Check guests in and out, process payments, and follow all established front desk procedures.
• Greet and register guests promptly while using up-selling techniques to maximize room revenue.
• Maintain confidentiality and handle sensitive guest information with professionalism and integrity.
• Answer and route incoming calls courteously, ensuring accurate and timely message delivery.
• Promote hotel amenities, services, and local attractions to enhance the guest experience.
• Address minor guest concerns promptly and escalat[e] significant issues to management when necessary.
• Respond quickly to guest requests and follow up to ensure complete satisfaction.
• Complete daily front desk documentation, including cash handling, postings, and required reports.
• Maintain a polished, professional appearance and uphold all company policies and procedures.
• Perform additional duties as assigned by the supervisor or management.

Qualifications

• Previous customer service or hospitality experience preferred, but not required.
• Strong communication and interpersonal skills.
• Ability to multitask in a fast-paced environment.
• Comfortable using computers and hotel management systems (training provided).
• Reliable, punctual, and committed to delivering excellent guest service.

Benefits

• Medical, Dental, and Vision Insurance
• Flexible Shifts (morning, evening, overnight options)
• Paid Vacation
• Employee Discounts on hotel stays
• Opportunities for Growth within the company
• Supportive Team Culture and ongoing training

Why Join Us?

You'll be part of a friendly, service-driven team that values professionalism, teamwork, and creating memorable guest experiences. We believe in supporting our employees, offering flexibility, and providing opportunities to grow within the hospitality industry.