Hotel Front Desk Agent - Part Time - 2nd Shift (3pm to 11pm)

Holiday Inn Express & Suites - Cross Lanes, WV; Durango (CO); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Hiring bonus

Holiday pay

Paid time off

IHG hotel discount

Job summary

Holiday Inn Express & Suites - Cross Lanes, WV is seeking a Hotel Front Desk Agent to be the guests’ first contact and manage accommodation details. You will register guests, handle reservations and inform them about rooms, rates and amenities.

Ideal candidates bring hospitality experience, strong communication and organizational skills, and a customer-first attitude. The role offers $16–$18 per hour, a $750 hiring bonus, holiday pay and paid time off, plus employee discounts at IHG hotels.

Qualifications

• Work experience in a hotel front desk or receptionist role.
• Experience with hotel reservations software (OPERA PMS).
• Understanding of travel planning sites (Booking, TripAdvisor).
• Customer service orientation with strong communication and organization.

Responsibilities

• Perform all check-in and check-out tasks.
• Manage online and phone reservations.
• Inform customers about payment methods and verify credit data.
• Register guests with contact details and stay dates.
• Welcome guests and assign rooms.
• Provide information about hotel, rooms, rates and amenities.
• Respond to complaints in a timely, professional manner.
• Coordinate with housekeeping to ensure rooms are clean and ready.
• Confirm group reservations and arrange services for VIPs/attendees.
• Upsell facilities and services when appropriate.
• Maintain records of bookings and payments.

Skills

Front desk experience

OPERA PMS

Travel websites knowledge

Customer service

Communication

Organization

Job description

Pay Range: $16 to $18 per hour
$750Hiring Bonus
Holiday Pay
Earn PTO
Immediate Hotel Employee Discount at other IHG Hotels

We are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests

Responsibilities

• Perform all check-in and check-out tasks
• Manage online and phone reservations
• Inform customers about payment methods and verify their credit card data
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Welcome guests upon their arrival and assign rooms
• Provide information about our hotel, available rooms, rates and amenities
• Respond to clients’ complaints in a timely and professional manner
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
• Upsell additional facilities and services, when appropriate
• Maintain updated records of bookings and payments

Skills

• Work experience as a Hotel Front Desk Agent, Receptionist or similar role
• Experience with hotel reservations software, like OPERA PMS
• Understanding of how travel planning websites operate, like Booking and TripAdvisor
• Customer service attitude
• Excellent communication and organizational skills