Front Desk Agent-(Part Time)

InterContinental Hotels Group; San Antonio (TX); On-site; USD 22,041 - 27,552; Full time

Benefits offered by this job

Paid time off

Medical/dental/vision insurance

401k

Many other benefits

Job summary

InterContinental Hotels Group is seeking a Front Desk Agent in the United States, Texas, San Antonio, to create memorable guest experiences from check-in to checkout. You’ll greet guests, manage bookings, resolve questions, and act as a concierge for local information.

The role emphasizes warm hospitality, strong communication, and problem-solving with a flexible schedule including nights, weekends, and holidays.

Qualifications

• Excellent communication to handle guest concerns and compliments.
• Strong problem-solving to turn issues into positive experiences.
• Local language fluency; extra languages helpful.
• Literate with basic math and comfortable with computers.
• Flexible scheduling including nights, weekends, and holidays.
• High school diploma required; college degree a bonus.
• 1 year front desk/guest service experience preferred.
• Able to lift up to 50 lbs (23 kg) as needed.

Responsibilities

• Greet guests warmly to start a memorable experience.
• Acknowledge IHG Rewards Club members and returning guests.
• Manage bookings and upsell opportunities during guest conversations.
• Handle cash and credit transactions accurately.
• Check guests in and out; verify IDs and keys.
• Record guest preferences and respond to requests and questions.
• Be a trusted contact for guests and escalate when needed.
• Follow safety procedures and wear required protective gear.
• Maintain professional appearance as a brand ambassador.
• Stay informed about the day's events and activities.
• Assist colleagues with ad-hoc duties as needed.

Skills

Communication

Problem solving

Languages

Tech literacy

Flexibility

Customer service

Education

High school diploma or equivalent

College degree (bonus)

Job description

Role Purpose

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Desk Agent, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction‑free experience. You’ll also create the warm atmosphere that makes our guests feel at home in any location.

Key Accountabilities

• Be the warm welcome that kicks off a memorable guest experience.
• Acknowledge IHG Rewards Club members and returning guests, in person or on the phone
• Take and manage guest bookings, up‑selling opportunities and telling them about ways to improve their stay.
• Handle cash and credit transactions.
• Start every stay right by swiftly checking guests in and out - take IDs, hand out room keys, and control and release safety deposit boxes.
• Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions and concerns.
• Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary.
• Stay safe all the time. Following our safety procedures, you’ll report all incidents and wear any protective gear needed.
• Take pride in your appearance and place as a brand ambassador.
• Always know what events and activities are on the day’s schedule.
• Jump into other ad‑hoc duties when your colleagues need your help.

Key Skills & Experiences

• Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to.
• Your problem‑solving skills will turn issues into opportunities so every guest leaves with great memories.
• Fluency in the local language - extra language skills would be great, but not essential.
• Literate and tech‑savvy - you’ll need a good grasp of reading, writing, basic maths and computers
• Flexibility - night, weekend and holiday shifts are all part of the job.
• You’ll have a high school diploma or qualification. A college or university degree would be a bonus, but not essential.
• Experience - ideally you’ll have spent at least one year in a front desk or guest service position.
• Strength - sometimes you’ll need to lift, push and pull big objects up to 50lbs (23 kg). This can involve bending and kneeling.

The hourly pay rate for this role is $18.00. We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and many other benefits to eligible employees.