Front Desk Agent

Lincoln Hotel Group; Lincoln (NE); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Employee discount at Hilton Hotels

Free Healthcare Benefit!

Paid sick leave

New Hire Bonus after 90 days

Employee discount on Market items

PTO after 1 year

Job summary

Lincoln Hotel Group is seeking a friendly Front Desk Agent to greet guests, handle check-in/check-out, and manage reservations with a focus on exceptional service. You will provide information on rooms, rates, and amenities while ensuring every guest has a memorable stay.

Ideal candidates bring experience in hospitality, familiarity with reservations tools, and strong communication skills. The role includes benefits such as discounts, healthcare, and paid leave, with a new hire bonus after 90

Qualifications

• Experience as hotel front desk agent, receptionist or similar role.
• Familiarity with hotel reservations software.
• Understanding of travel planning websites (Booking, TripAdvisor).
• Customer service oriented with strong communication skills.

Responsibilities

• Perform all check-in and check-out tasks.
• Manage online and phone reservations.
• Inform customers about payment methods and verify their credit card data.
• Register guests with necessary information (contact details, dates).
• Welcome guests and assign rooms.
• Provide information about our hotel, rooms, rates, and amenities.
• Respond to client complaints professionally and promptly.
• Coordinate with housekeeping to ensure rooms are ready and well-maintained.
• Handle group reservations and VIP/event services.
• Upsell facilities and services where appropriate.
• Maintain records of bookings and payments.

Skills

Front desk operation

Reservations software

Travel websites familiarity

Customer service

Communication

Job description

We are looking for a Hotel Front Desk Agent to serve as our guests' first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we'd like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.

Responsibilities

• Perform all check-in and check-out tasks
• Manage online and phone reservations
• Inform customers about payment methods and verify their credit card data
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Welcome guests upon their arrival and assign rooms
• Provide information about our hotel, available rooms, rates and amenities
• Respond to clients' complaints in a timely and professional manner
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests' needs
• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
• Upsell additional facilities and services, when appropriate
• Maintain updated records of bookings and payments

Skills

• Work experience as a Hotel Front Desk Agent, Receptionist or similar role
• Experience with hotel reservations software
• Understanding of how travel planning websites operate, like Booking and TripAdvisor
• Customer service attitude
• Excellent communication and organizational skills

Benefits Include

• Employee discount at Hilton Hotels
• Access to NICE (Free Healthcare Benefit!)
• Paid sick leave
• New Hire Bonus after 90 days
• Employee discount on Market items
• PTO after 1 year