Hotel Front Desk Agent - Create Memorable Guest Experiences

Hampton Inn & Suites; McComb (MS); On-site; USD 24,000 - 31,000; Full time

Benefits offered by this job

Health insurance

Dental Insurance

Vision Insurance

401k with a Match

Paid vacations

Monthly bonus

Job summary

Hampton Inn in McComb, MS is seeking a Front Desk Agent to provide a warm, personalized guest experience from check-in to check-out. You will read cues, tailor service, and act as a brand ambassador to welcome guests and build lasting relationships.

The role emphasizes professional appearance, confidentiality, and adherence to safety and quality standards while supporting daily operations in a fast-paced hotel lobby.

Qualifications

• Shift flexibility/availability including nights, weekends and holidays.
• Verbal communication with guests and co‑workers.
• Good computer and phone skills.
• Ability to handle transactions accurately.
• Pushing, pulling, bending, stooping, and upward reaching.
• Exposure to cleaning chemicals.
• Great relationship building and sales skills.
• Basics of Brilliant Hosting throughout.

Responsibilities

• Check guests in and out, finish daily checklist, and log guest mail, faxes, packages, and lost & found items.
• Assist in blocking of reservations and processing cancellations.
• Inform guests about hotel services, directions, room rates and amenities.
• Operate and/or explain TDD operation for guests.

Skills

Verbal communication

Customer service

Salesmanship

Teamwork

Adaptability

Education

High School Diploma

Job description

Hampton Inn in McComb, MS is seeking a Front Desk Agent to provide a warm, personalized guest experience from check-in to check-out. You will read cues, tailor service, and act as a brand ambassador to welcome guests and build lasting relationships.

The role emphasizes professional appearance, confidentiality, and adherence to safety and quality standards while supporting daily operations in a fast-paced hotel lobby.