Guest Services Front Desk Agent

Hotel Indigo - Hattiesburg; Hattiesburg (MS); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Employee discount

Compensation

Job summary

Hotel Indigo MidTown in Oxford, MS is seeking a Front Desk Agent to warmly welcome guests, manage check-in and check-out, and provide information to ensure a pleasant stay. The role requires strong customer service and the ability to multitask in a fast-paced environment.

Responsibilities include greeting guests, answering inquiries, processing payments, and maintaining records. The position favors candidates with knowledge of hotel operations and related software, and willingness to work varied

Qualifications

• Excellent communication and customer service skills.
• Ability to multitask and stay organized in a fast-paced environment.
• Knowledge of hotel operations and software systems (preferred).
• Flexibility to work various shifts, including weekends and holidays.

Responsibilities

• Greet and check-in/out guests in a friendly and efficient manner.
• Answer phone calls and provide information to guests.
• Assist guests with inquiries, requests, and resolving any issues that may arise.
• Process payments and maintain accurate records.

Skills

Communication

Customer service

Multitasking

Organization

Hotel software

Tools

Hotel software systems

Job description

Hotel Indigo MidTown in Oxford, MS is seeking a Front Desk Agent to warmly welcome guests, manage check-in and check-out, and provide information to ensure a pleasant stay. The role requires strong customer service and the ability to multitask in a fast-paced environment.

Responsibilities include greeting guests, answering inquiries, processing payments, and maintaining records. The position favors candidates with knowledge of hotel operations and related software, and willingness to work varied