Front Desk & Guest Experience Specialist

LBA Hospitality; Hattiesburg (MS); On-site; USD 28,000 - 36,000; Full time

Job summary

LBA Hospitality's front desk team in Hattiesburg, MS is seeking a Front Desk Agent to warmly greet guests, check in/out, and handle requests with professional courtesy and accuracy.

You will promote hotel services and amenities, assist with reservations, resolve guest issues promptly, and maintain a clean, welcoming lobby while following brand standards and procedures to maximize guest satisfaction and hotel revenue. Strong communication skills and a positive attitude are essential.

Qualifications

• Experience in service, sales, telesales or guest relations type of industry preferred
• High school diploma or equivalent of same

Responsibilities

• Greet and register guests, provide room assignments, maintain guest privacy, and accommodate special request when possible
• Promote and sell services/amenities of the hotel
• Promote repeat business by offering to take future reservations and providing recommendations for alternate same brand-type products
• Be aware of potential sales leads and contacts thorough guest interaction. Report information to the appropriate individual
• Keep housekeeping and other departments informed of any special requests, late check-outs, and special needs areas
• Check all credit cards for validity before the end of the shift
• Learn and utilize PMS
• Ensure all cash, check and miscellaneous departments are in balance at shifts end
• Assist in other areas: F & B, cleanliness of property wherever assistance is needed for guest satisfaction
• Help maintain a clean and professional lobby, dining area; dusting vacuuming, cleaning tables, etc.
• Have a thorough working knowledge of emergency procedures
• Practice safety standards at all times and be alert to hazardous conditions. Report or correct any hazardous conditions immediately
• Report any unusual occurrences or request to the manager
• Maintain certification from a responsible
• Utilize Service Recovery Log and other necessary communication logs from shift to shift
• Maintain stock/cleanliness in the market area
• Where applicable, follow approved laundry procedures, ensure understanding of operation of washers and dryers. Assist with folding linen accord to proper standards
• Other duties as assigned, including assisting in other departments such as laundry, housekeeping or food and beverage.

Skills

Property management system

English proficiency

Problem solving

Education

High school diploma

Tools

PMS

Job description

LBA Hospitality's front desk team in Hattiesburg, MS is seeking a Front Desk Agent to warmly greet guests, check in/out, and handle requests with professional courtesy and accuracy.

You will promote hotel services and amenities, assist with reservations, resolve guest issues promptly, and maintain a clean, welcoming lobby while following brand standards and procedures to maximize guest satisfaction and hotel revenue. Strong communication skills and a positive attitude are essential.