Guest Experience Manager | Front Desk Leader

Hampton Inn New Albany MS; New Albany (IN); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401(k)

Bonus based on performance

Dental insurance

Employee discounts

DailyPay access

Job summary

Hampton Inn New Albany MS seeks a front desk supervisor to oversee the front desk area, manage reservations, and coordinate with sales, housekeeping, and accounting to ensure smooth operations.

The role emphasizes fast, friendly guest service, accurate occupancy data, and leadership of the front desk team; training new staff and maintaining high standards while supporting a positive guest experience.

Qualifications

• Strong guest service skills.
• Experience leading a front desk team.
• Excellent communication skills.
• Proficiency with computer systems.

Responsibilities

• Supervise front desk team and scheduling.
• Maintain data on room occupancy and reservations.
• Coordinate with other departments for smooth communications.
• Address guest concerns and ensure follow up.
• Assist in managing room inventory to maximize occupancy and revenue.
• Oversee bell staff service levels and guest interactions.

Skills

Leadership

Customer service

Communication

Team leadership

Front desk operations

Job description

Hampton Inn New Albany MS seeks a front desk supervisor to oversee the front desk area, manage reservations, and coordinate with sales, housekeeping, and accounting to ensure smooth operations.

The role emphasizes fast, friendly guest service, accurate occupancy data, and leadership of the front desk team; training new staff and maintaining high standards while supporting a positive guest experience.