Front Desk Concierge & Guest Experience Specialist

Lexima Lodging; Sarasota, Northern (FL, KY); Hybrid; USD 30,000 - 42,000; Full time

Job summary

Hampton Inn is seeking a Front Desk Agent to deliver attentive, courteous and efficient service to guests from arrival to departure, while maximizing occupancy and revenue. The role includes handling check-ins/outs, managing inquiries, and supporting reservations during the shift.

The ideal candidate has a high school diploma, hospitality-focused education preferred, cash handling experience and strong communication skills.

Qualifications

• High school diploma or equivalent required.
• A degree with an emphasis in Hotel Management, Hospitality Management and/or related fields preferred.
• Previous hospitality experience preferred.
• Knowledge of accounting principles.
• Experience handling cash, accounting procedures and general administrative tasks.

Responsibilities

• Provide attentive, courteous and efficient service to all guests prior to arrival and throughout their stay.
• Handle check-ins and check-outs in a friendly, efficient and courteous manner.
• Respond to all guests' requests, problems, complaints and/or accidents presented at the front desk or through reservations in an attentive, courteous and efficient manner. Follow up to ensure guest satisfaction.
• Answer all guest inquiries (i.e. hotel services and amenities, the area, etc.).
• Ensure delivery of packages, mail and messages as needed to guests.
• Follow all Lexima/Brand credit policies.
• Be aware of all rates, packages, and special promotions.
• Be familiar with all in house groups.
• Be aware of closed out and restricted dates.
• Obtain all necessary information when taking room reservations and follow rate quoting guidelines.
• Fully understand and be able to operate all relevant aspects of the front desk computer system.
• Focus on his/her role in contributing to guest satisfaction surveys.
• Demonstrate appropriate phone skills.
• Use Lexima/brand selling guidelines as part of the inquiry call process.
• Consistently perform above average in the mystery call process.
• Follow up on all wait list reservations.
• Manage suite inventory.
• Complete shift responsibility checklist.
• Keep front office area clean and organized.
• Comply at all times with Lexima/Brand compliance standards and regulations to encourage safe and efficient hotel operations
• Participate in all-employee meetings, events and other functions required by management.
• Be familiar with all Lexima/Brand policies and hotel rules, as well as hotel terminology.
• Develop full understanding of hotel amenities and services.
• Understand emergency procedures and be prepared to help when necessary.
• Operate radios efficiently and professionally in communicating with the hotel staff.
• Ensure correct and accurate cash handling while at the front desk.
• Use proper radio etiquette when communicating with other employees.
• Perform any other duties as requested by management.

Education

High school diploma or equivalent

A degree with an emphasis in Hotel Management, Hospitality Management and/or related fields preferred

Job description

Hampton Inn is seeking a Front Desk Agent to deliver attentive, courteous and efficient service to guests from arrival to departure, while maximizing occupancy and revenue. The role includes handling check-ins/outs, managing inquiries, and supporting reservations during the shift.

The ideal candidate has a high school diploma, hospitality-focused education preferred, cash handling experience and strong communication skills.