Hotel Front Desk Agent

Holiday Inn Daytona Beach Oceanfront; Daytona Beach (FL); On-site; USD 22,000 - 25,000; Full time

Job summary

Holiday Inn Daytona Beach Oceanfront is seeking a friendly front desk agent to welcome guests and manage bookings. You will answer inquiries, assist with reservations, and coordinate with housekeeping to ensure rooms are ready.

The role requires strong communication skills, a passion for hospitality, and the ability to handle guest questions and issues with professionalism. Previous hotel experience is a plus.

Qualifications

• Working knowledge of Microsoft Office and reservation management systems.
• High school diploma, GED, or equivalent.
• Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills.
• At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred.
• Has experience answering telephone calls and troubleshooting stressful situations.

Responsibilities

• Answer incoming calls and questions about guests' needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests.
• Communicate with housekeeping to make sure guest rooms are ready.
• Perform regular bookkeeping duties: make sure hotel guest information is current and correct.
• Greet guests warmly, check them in, and check them out, providing correct keys and room numbers.
• Handle customer complaints as necessary.

Skills

Customer service

Interpersonal skills

Organizational skills

Time management

Education

High school diploma or GED

Tools

Microsoft Office

Reservation management systems

Job description

We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You'll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment,

Responsibilities

• Answer incoming calls and questions about guests' needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
• Communicate with housekeeping to make sure guest rooms are ready
• Perform regular bookkeeping duties: make sure hotel guest information is current and correct
• Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers
• Handle customer complaints as necessary

Qualifications

• Working knowledge of Microsoft Office and reservation management systems
• High school diploma, GED, or equivalent
• Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
• At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
• Has experience answering telephone calls and troubleshooting stressful situations

Compensation

$16 - $18 hourly