Hotel Front Desk Agent

Hilton Cincinnati Netherland Plaza; Cincinnati (OH); On-site; USD 18,184 - 25,898; Full time

Job summary

Hilton Cincinnati Netherland Plaza is looking for an enthusiastic hotel front desk agent to join the guest services team. In this role, you'll manage guest accounts, answer inquiries, and address complaints, ensuring an excellent experience for every guest.

Qualified candidates will have at least 1 year of hotel industry experience, strong communication skills, and the ability to handle stressful situations. This position offers a compensation of $16 hourly and emphasizes customer service in a positive work environment.

Qualifications

• 1+ year of hotel industry experience or related job preferred.
• Strong customer service, organizational, and time management skills.
• Ability to handle stressful situations and take telephone calls.

Responsibilities

• Welcome, register, check-in, and check out guests.
• Communicate with housekeeping to ensure guest rooms are ready.
• Answer incoming calls regarding guests' needs and reservations.

Skills

Customer service skills

Interpersonal skills

Organizational skills

Time management skills

Communication skills

Education

High school graduate or GED

Tools

Microsoft Office

Reservation management systems

Job description

We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now! Responsibilities: • Perform regular bookkeeping duties: make sure hotel guest information is current and correct • Communicate with housekeeping to make sure guest rooms are ready • Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests • Handle customer complaints as necessary • Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information Qualifications: • 1+ year of hotel industry experience or related job preferred • Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills • Working knowledge of Microsoft Office and reservation management systems • Well-versed in taking telephone calls and handling stressful situations • High school graduate, GED recipient, or equivalent Compensation: $16 hourly

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