Hotel Front Desk Receptionist

Hampton Inn Atlanta Perimeter Center; Sandy Springs (GA); On-site; USD 17,908 - 23,419; Full time

Job summary

Hampton Inn Atlanta Perimeter Center is seeking a friendly hotel front desk agent to welcome guests, manage accounts, handle inquiries, and address concerns to ensure an outstanding guest experience. You will use strong communication and organizational skills to support smooth front desk operations.

The role involves check-in/check-out duties, coordination with housekeeping, and handling guest requests with professionalism.

Qualifications

• High school diploma or equivalent required.
• 1 year hospitality front desk experience preferred.
• Excellent communication and customer service skills.
• Experience with Microsoft Office and reservation management systems.

Responsibilities

• Greet guests and assist with check-in and check-out processes.
• Maintain accurate guest account records and room assignments.
• Coordinate with housekeeping to ensure rooms are ready.
• Answer phone calls and respond to guest inquiries and requests.
• Handle complaints politely and resolve issues to ensure guest satisfaction.

Skills

Time management

Organizational skills

Customer service

Interpersonal skills

Education

High school diploma or equivalent

Tools

Microsoft Office

Reservation management systems

Job description

We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment,

Responsibilities

• Bookkeeping: keep accurate records of all hotel guest account information
• Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
• Communicate with housekeeping to make sure guest rooms are ready
• Mitigate customer complaints as needed
• Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests Understanding of the PEP System to check-in, check-out, run reports as needed as part of the front desk position
• Understanding of the PEP System to check-in, check-out, run reports as needed as part of the front desk position

Qualifications

• High school graduate, GED recipient, or equivalent
• Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
• 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
• Has previous experience or working knowledge of Microsoft Office and reservation management systems
• Has experience answering telephone calls and troubleshooting stressful situations

Compensation: $13 - $17 hourly