Hotel Front Desk Receptionist

Comfort Inn Richfield; Richfield (UT); On-site; USD 19,286 - 20,664; Full time

Job summary

Comfort Inn Richfield is seeking a positive and professional hotel front desk agent to provide exceptional experiences for our guests. In this role, you will handle check-ins, manage bookings, and address guest inquiries to ensure a satisfied stay.

The ideal candidate should have strong communication skills and a commitment to guest satisfaction. Prior experience in hospitality and a high school diploma or GED are preferred. The position offers a pay range of $14 - $15 hourly.

Qualifications

• 1 year of experience in the hospitality industry preferred.
• Impeccable interpersonal, time management, and organizational skills.
• Ability to handle stressful situations.

Responsibilities

• Welcome, register, check-in, and check out guests.
• Manage guest information and perform bookkeeping duties.
• Communicate with housekeeping to ensure room readiness.

Skills

Communication skills

Customer service skills

Time management

Organizational skills

Interpersonal skills

Education

High school graduate or GED

Tools

Microsoft Office

Reservation management systems

Job description

We’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today! Responsibilities: • Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information • Perform regular bookkeeping duties: make sure hotel guest information is current and correct • Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests • Communicate with housekeeping to make sure guest rooms are ready • Field customer complaints when necessary Qualifications: • 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred • Working knowledge of Microsoft Office and reservation management systems • High school graduate, GED recipient, or equivalent • Displays impeccable interpersonal, time management, organizational skills, and customer service skills • Well-versed in taking telephone calls and handling stressful situations • Able to work weekends Compensation: $14 - $15 hourly

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