Hotel AGM: Lead Operations & Guest Experience

Holiday Inn Stockbridge/Atlanta I-75; Stockbridge (GA); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Paid Sick Leave

Paid Vacation

Employee Discounts on Hotel Stays

Opportunities for Growth

Supportive Team Culture and Training

Job summary

Holiday Inn Stockbridge/Atlanta I-75 in Stockbridge, GA, is seeking an energetic Assistant General Manager to lead daily hotel operations and drive guest satisfaction across all departments.

The AGM will support the General Manager with budgeting, staffing, training, safety compliance, and property inspections, while acting as Manager‑on‑Duty and mentoring teams in housekeeping, front desk, maintenance, and night audit.

Qualifications

• Supervisory experience in hospitality management.
• Strong customer service and guest relations skills.
• Experience with budgeting and financial reporting.

Responsibilities

• Support daily hotel operations and supervise housekeeping, maintenance, front desk, laundry, and houseman teams.
• Ensure guests receive prompt, professional, and courteous service; resolve guest concerns quickly and effectively.
• Maintain compliance with hotel policies, brand standards, safety regulations, and operational procedures.
• Assist with hiring, training, coaching, and developing staff to ensure strong performance and teamwork.
• Participate in Manager‑on‑Duty coverage, responding to guest and employee emergencies as needed.
• Conduct daily and weekly property inspections to ensure cleanliness, safety, and proper maintenance.
• Support budget management, financial reporting, inventory control, and revenue‑related tasks.
• Review operating and sales reports with the General Manager and department heads; recommend improvements.
• Ensure proper staffing levels, scheduling, and communication across all departments.
• Maintain professional appearance, reliable attendance, and a positive, service‑driven attitude.
• Uphold key control standards, safety procedures, and proper use of equipment and supplies.
• Build strong working relationships with staff, vendors, and guests to support smooth operations.
• Perform additional duties as assigned by the General Manager or corporate leadership.

Skills

Supervisory experience in hospitality

Customer service excellence

Budgeting and financial reporting

HR practices knowledge

Communication and decision making

Bilingual abilities (plus)

Tools

Front desk systems

Microsoft Word/Excel

Multi-line phones

Job description

Holiday Inn Stockbridge/Atlanta I-75 in Stockbridge, GA, is seeking an energetic Assistant General Manager to lead daily hotel operations and drive guest satisfaction across all departments.

The AGM will support the General Manager with budgeting, staffing, training, safety compliance, and property inspections, while acting as Manager‑on‑Duty and mentoring teams in housekeeping, front desk, maintenance, and night audit.