Assistant General Mananger

Shamin Hotels, Inc.; Richmond (VA); On-site; USD 75,000 - 105,000; Full time

Job summary

Shamin Hotels, Inc. is seeking an Assistant General Manager (AGM) – Operations to partner with the General Manager in daily hotel leadership, guest experience, and brand standards.

This hands-on role focuses on Guest Services and Housekeeping while supporting Food & Beverage during service hours. You will lead with visibility and accessibility, drive operational excellence, coach teams across departments, monitor guest satisfaction, and ensure safety, cleanliness, and seamless service throughout

Responsibilities

• Support the General Manager in daily hotel operations.
• Partner with department leaders to ensure consistent execution.
• Lead Guest Services and Housekeeping performance, standards, and guest experience.
• Provide support to Food & Beverage operations during hotel complimentary service hours.
• Maintain a strong hands-on presence throughout the hotel with active engagement of guests and associates.
• Drive exceptional guest experiences through proactive service, recognition, and real-time service recovery.
• Support coaching, training, and development of team members across departments.
• Assist with staffing oversight, scheduling coordination, and labor management.
• Monitor guest satisfaction metrics and implement improvement actions as needed.
• Conduct regular property walks to ensure cleanliness, safety, and brand compliance standards are met.
• Strengthen communication and coordination between departments to ensure seamless guest experiences.
• Assist with operational reporting, compliance, and quality assurance initiatives.
• Support special events, group arrivals, and high-occupancy operational periods.
• Foster a positive, service-driven culture focused on accountability and teamwork.

Job description

Assistant General Manager (AGM) / Assistant GM – Operations

The Assistant General Manager (AGM) supports the General Manager in the overall leadership and daily operation of the hotel, working closely with department leaders to ensure exceptional guest experiences, operational consistency, and strong brand standards. This role places a strong emphasis on Guest Services and Housekeeping operations, while also providing support to Food & Beverage during the hotel’s complimentary service hours. The position is highly hands‑on, with active engagement with both guests and associates to ensure an elevated, consistent service experience throughout the property.

This role is ideal for a hospitality leader who is visible, accessible, and engaged in the day-to-day guest experience while driving operational excellence and team performance.

Key Responsibilities

• Support the General Manager in daily hotel operations and leadership activities
• Partner closely with department leaders to ensure smooth and consistent operational execution
• Lead with a primary focus on Guest Services and Housekeeping performance, standards, and guest experience
• Provide support to Food & Beverage operations during hotel complimentary service hours
• Maintain a strong hands‑on presence throughout the hotel with active engagement of guests and associates
• Drive exceptional guest experiences through proactive service, recognition, and real‑time service recovery
• Support coaching, training, and development of team members across departments
• Assist with staffing oversight, scheduling coordination, and labor management
• Monitor guest satisfaction metrics and implement improvement actions as needed
• Conduct regular property walks to ensure cleanliness, safety, and brand compliance standards are met
• Strengthen communication and coordination between departments to ensure seamless guest experiences
• Assist with operational reporting, compliance, and quality assurance initiatives
• Support special events, group arrivals, and high‑occupancy operational periods
• Foster a positive, service-driven culture focused on accountability and teamwork