Host Ambassador - Eldorado Scioto Downs Columbus, Ohio

Caesars Entertainment; Columbus (OH); On-site; USD 21,000 - 30,000; Full time

Job summary

Caesars Entertainment's Columbus property is seeking a Host Ambassador to manage the customer journey on-site, coordinating with Executive Host Team for pre- and post-trip planning and delivering personalized service.

The ideal candidate will have strong customer service experience, excellent interpersonal and communication skills, and the ability to anticipate needs, resolve issues, and promote loyalty in a dynamic hospitality environment.

Qualifications

• Must be at least 21 years old.
• Experience in Marketing, Customer Service or related field.
• Ability to manage time and multitask.
• Proficient with customer Point-of-Service systems.
• Excellent interpersonal, communication, problem solving and analytical skills.

Responsibilities

• Manage the customer journey on the property and coordinate with Executive Host Team.
• Identify and resolve service failures to improve loyalty and guest return.
• Anticipate needs and coordinate transportation or accommodation as needed.
• Collaborate across departments to deliver high-end service.
• Maintain professional conduct and uphold company policies.

Skills

Customer service

POS systems

Interpersonal skills

Communication skills

Problem solving

Multitasking

Job description

Columbus, OH, United States (On-site)

WE ARE CAESARS
At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.
Our Mission: “Create the Extraordinary"
Our Vision: “We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence."
Our Values: “Blaze the Trail, Together We Win, All-In on Service"

Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.

Job Summary

The Host Ambassador assist in managing all aspects of the customer journey while on property, simultaneously coordinating with the property’s Executive Host Team on pre and post trip planning. Your overarching purpose in this role will be delighting our guests, exceeding their expectations through gracious, enthusiastic, and personalized service.

As a member of this team, you will be the first line of contact with the property’s very best guests. The ideal candidate for this position will possess inherent customer service skills, a passion for customer care, and a commitment to proactive service and recovery as necessary. Members of this team will operate in a highly collaborative way and should have sharply honed interpersonal skills, inspire confidence, and exude authenticity with regards to both guest and team interactions.

How You Will Create the Extraordinary

• Maintains close ties with guests on the gaming floor and participates in planning, coordinating, and executing promotions and social functions.
• Proactively identifies and resolves service failures, taking immediate action to resolve service gaps and cement player loyalty and intent to return.
• Anticipates, responds to, and consistently meets or exceeds the needs of guests including, but not limited to, transportation and accommodation arrangements.
• Coordination as needed with the Executive Host team to lead to successful delivery of pre-trip itinerary; leveraging partnerships throughout the property (Gaming, Hotel, Food & Beverage, etc.) to maximize smooth, high end service delivery.
• Handles difficult situations in a calm, professional and prudent manner.
• Fully complies with all applicable rules, regulations, laws and policies, and conducts themselves with highest levels of integrity and honesty.
• Responds to and consistently meets the needs of internal clients.
• Supports and cultivates new ideas and methods to deliver business solutions.
• Identifies ways to increase efficiencies or improve product or service.
• Clearly communicates programs/services to necessary people, seeks their support and keeps them informed of changes that may impact the business.
• Keeps track of existing products/services and/or progress on new initiatives.
• Stays up to date with the latest developments in the industry, current market trends and all on-property and competitor events.
• Develops skills to handle increasingly complex matters.
• Complies with and upholds company expectations including Code of Commitment, policies, procedures, industry regulations, department goals and business strategy.
• Politely gives consistent, timely and accurate information and finds answer when unsure.
• All other duties as assigned.

What You Will Need

• Must be at least 21 years old or older
• Experience in Marketing, Customer Service or related field.
• Ability to effectively manage time and perform multiple tasks simultaneously
• Must be proficient with customer Point-of-Service systems
• Excellent interpersonal, communication, problem solving and analytical skills required
• Must have excellent customer service skills
• Must have a systematic and process-oriented mindset to ensure seamless end-to-end customer experiences
• Excellent networking abilities
• Confidentiality is a must
• Must present a well-groomed professional appearance
• Must be able to listen and respond to visual and aural cues
• Must have excellent oral and written communication skills
• Must be able to stand/walk/sit for extended period of time
• May be exposed to working in a noisy, smoke/secondary smoke environment

ADDITIONAL REQUIREMENTS

• Ability to push and pull up to 50 pounds
• Ability to lift and carry objects up to 30 pounds
• Ascend and descend stairs and maintain equilibrium for an extended period
• Must be able to work from a standing position and/or walking motion for extended period
• Ability to work in a smoking and pet-friendly environment

TOGETHER WE WIN
We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.

DISCLAIMER
These statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary.
As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.

ADA
Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals’ religious beliefs or practices.

EQUAL EMPLOYMENT OPPORTUNITY
Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person’s race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.