Executive Host - Eldorado Scioto Downs Columbus, OH

Caesars Entertainment; Columbus (OH); On-site; USD 55,000 - 90,000; Full time

Job summary

Caesars Entertainment in Columbus, OH is seeking an experienced Executive Host to own strategic relationships with a VIP guest group, driving account development and service excellence on property. You will combine in-person and phone activity to build lasting, growth-oriented connections with our best guests.

Ideal candidates bring 3–5 years in casino marketing/hosts or sales, strong communication, and a passion for proactive service.

Qualifications

• 3–5 years of experience in Casino Marketing/Hosts or Sales.

Responsibilities

• Generate gaming revenue through VIP accounts and marketing programs.
• Maintain relationships with VIP guests via phone and in person to maximize revenue.
• Lead on-property VIP events and coordinate itineraries with Gaming, Hotel, and F&B teams.
• Provide proactive service recovery and resolve guest issues with discretion.
• Communicate programs and changes to stakeholders and ensure smooth service delivery.

Skills

VIP account management

Sales experience

Relationship building

Excellent communication

Customer service

Tools

Salesforce

Job description

Columbus, OH, United States (On-site)

WE ARE CAESARS
At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.
Our Mission: “Create the Extraordinary"
Our Vision: “We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence.”
Our Values: “Blaze the Trail, Together We Win, All-In on Service”
Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.

Job Summary

The Executive Host’s foremost role is to own all aspects of strategic relationships with a specific group of VIP players for whom they direct account development, relationship building and service while on property. Your overarching purpose in this role will be to develop a lasting, growth-oriented relationship with each customer through a combination of in-person and on the phone sales activities. As a member of this team, you will be the first line of contact with a property’s very best guests; exuding an exceptional motivation to serve while exhibiting a unique blend of gregariousness and graciousness. An intuitive and creative problem solver, you will strive to delight our guests, be committed to proactive service recovery and be skilled in social awareness. The ideal candidate for this position will be resilient, tenacious, and have a passion for service in a customer-facing role as well as the ability to develop relationships via the telephone.

How You Will Create the Extraordinary

• Responsible for generating gaming revenue through development of VIP accounts while maximizing existing revenue streams utilizing our active databases and implementing creative marketing programs.


• Builds loyalty among valued VIP customers by developing relationships effectively utilizing marketing and upscale sales techniques.


• Maintains relationships with VIP guests through personal contact by phone and in person with the ultimate goal of maximizing gaming revenue goals as set by the management team.


• Significant amount of time customer facing; participating in special events and social functions.


• Anticipates, responds to and consistently meets or exceeds the needs of guests including, but not limited to, transportation and accommodation arrangements.


• Coordination as needed with VIP Hospitality team to lead to successful delivery of pre-trip itinerary; leveraging partnerships throughout the property (Gaming, Hotel, Food & Beverage, etc.) to maximize smooth, high end service delivery.


• Establishes, coordinates, and leads both on and off-property VIP events.


• Handles difficult guests and situations in a calm, professional and prudent manner.


• Fully complies with all applicable rules, regulations, laws and policies, and conducts themselves with highest levels of integrity and honesty.


• Responds to and consistently meets the needs of internal clients.


• Supports and cultivates new ideas and methods to deliver business solutions.


• Identifies ways to increase efficiencies or improve product or service.


• Clearly communicates programs/services to necessary people, seeks their support and keeps them informed of changes that may impact the business.


• Keeps track of existing products/services and/or progress on new initiatives.


• Stays up to date with the latest developments in the industry, current market trends and all on-property and competitor events.


• Develops skills to handle increasingly complex matters.


• Complies with and upholds company expectations including Code of Commitment, policies, procedures, industry regulations, department goals and business strategy.


• Politely gives consistent, timely and accurate information and finds answer when unsure.


• All other duties as assigned.

What You Will Need

• Must be at least 21 years old or older


• Three to five years of experience Casino Marketing/Hosts, Sales or Account Management required (Marketing, Hotel Services, or other Sales experience is a plus)


• Salesforce knowledge preferred but not required


• Ability to think independently in making decisions to maximize customer service experience and program profitability


• Ability to effectively manage time and perform multiple tasks simultaneously


• Must be proficient with customer Point-of-Service systems


• Excellent interpersonal, communication, problem solving and analytical skills required


• Must have excellent customer service skills


• Must have a systematic and process oriented mindset to ensure seamless end-to-end customer experiences


• Excellent networking abilities


• Avid member of the local community, including commercial and industry awareness


• Confidentiality is a must.


• Must present a well-groomed professional appearance


• Must be able to listen and respond to visual and aural cues


• Must have excellent oral and written communication skills


• Must be able to stand/walk/sit for extended period of time. May be exposed to working in a noisy, smoke/secondary smoke environment.

ADDITIONAL REQUIREMENTS

• Excellent interpersonal, communication, problem solving and analytical skills required


• Must have excellent customer service skills


• Must have a systematic and process oriented mindset to ensure seamless end-to-end customer experiences


• Excellent networking abilities


• Avid member of the local community, including commercial and industry awareness


• Confidentiality is a must.


• Must present a well-groomed professional appearance


• Must be able to listen and respond to visual and aural cues


• Must have excellent oral and written communication skills


• Must be able to stand/walk/sit for extended period of time. May be exposed to working in a noisy, smoke/secondary smoke environment.

TOGETHER WE WIN
We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.
DISCLAIMER
These statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary.
As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.
ADA
Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals’ religious beliefs or practices.
EQUAL EMPLOYMENT OPPORTUNITY
Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person’s race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.