Casino VIP Hospitality Host

Caesars Entertainment; Danville (VA); On-site; USD 23,000 - 32,000; Full time

Job summary

Caesars Entertainment in Virginia is seeking a Hospitality Host to manage the guest journey on property, coordinating with account development teams for pre- and post-trip planning. You will delight guests with gracious, enthusiastic, and personalized service while upholding the company’s standards.

The role requires strong interpersonal skills and the ability to multitask on a fast-paced casino floor, with a flexible schedule including weekends and holidays. Wage is $20 per hour.

Qualifications

• High school diploma or GED required.
• Two+ years in casino/hospitality or guest services preferred.
• Proficient with customer POS systems.

Responsibilities

• Greet guests on the casino floor and participate in events and promotions.
• Coordinate with other teams to resolve guest needs and issues.
• Maintain guest loyalty by delivering personalized service.
• Handle guest requests with sound judgment and adherence to guidelines.
• Balance multiple tasks and manage time effectively on a busy floor.

Skills

Interpersonal skills

Customer service

Communication skills

Problem solving

Analytical skills

Multilingual (preferred)

Education

High school diploma or GED

Tools

POS systems

Job description

WE ARE CAESARS
At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.
Our Mission: “Create the Extraordinary"
Our Vision: “We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence.”
Our Values: “Blaze the Trail, Together We Win, All-In on Service”
Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.

Job Summary

As a member of the Casino Marketing team, the role of the Hospitality Host is to manage all aspects of a customer journey while on property, simultaneously coordinating with account development team members on pre- and post-trip planning. The Hospitality Host will constantly strive to delight our guests; exceeding their expectations through gracious, enthusiastic, and personalized service. Candidates should have sharply honed interpersonal skills; inspire confidence and exude authenticity with regard to both guest and team interactions.

How You Will Create the Extraordinary

• Greets guests in the casino and participates in social events and special promotions
• Uses sound judgment and makes decisions in accordance with established comp and expense guidelines
• Maintains close ties with customers to increase loyalty
• Anticipates, responds to and consistently meets or exceeds the needs of guests including, but not limited to, accommodation arrangements
• Seamless coordination with Account Development team, New Business Team and employees throughout property (e.g. Credit, Gaming, Hotel, Food & Beverage) to create successful solutions for guest issues
• Finds new customers based on criteria established by property leadership
• Ability to effectively manage time and perform multiple tasks simultaneously
• Standing/walking on the casino floor interacting with guest 80-90% of the shift

Wage: $20 per hour

ADDITIONAL JOB DUTIES:

• Handles difficult guests and situations in a calm, professional and prudent manner
• Proactively identifies and resolves service failures; taking immediate action to resolve service gaps and cement player loyalty and intent to return by using comp authority or making exceptions
• Fully complies with all applicable rules, regulations, laws and policies, and conducts themselves with highest levels of integrity and honesty
• Identifies ways to increase efficiencies and to improve products or services
• Clearly communicates programs/services to necessary people, seeks their support and keeps them informed of changes that may impact the business
  
• Keeps track of existing products/services and/or progress on new initiatives
• Must be knowledgeable of all happenings on property and in market
• Stays up to date with the latest developments in both the local market and industry
• Complies with and upholds company expectations including Code of Commitment, policies, procedures, industry regulations, department goals and business strategy
• Gives consistent, polite, timely, and accurate information and service to all guests; taking the initiative to find the answer when unsure

What You Will Need

High school diploma or GED required

Two or more years of experience in casino/hotel, customer service, host or other account manager preferred

The requirements listed are representative of the knowledge, skill and/or ability required to fulfill the obligations of this position

Ability to think independently in making decisions to maximize customer service experience and program profitability

Must be proficient with customer Point-of-Service systems

Excellent interpersonal, communication, problem solving and analytical skills required

Must have a systematic and process oriented mindset to ensure seamless end-to-end customer experiences

Strong attention to detail with both trip logistics and customers

Must have excellent customer service skills

Must present well-groomed professional appearance

Must be able to listen and respond to visual and aural cues, multilingual preferred

Must have excellent oral and written communication skills

Ability to uphold and demonstrate the highest level of integrity in all situations and recognizestandards required by a regulated business

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Must be able to maneuver to all areas of the casino

Physically able to stand/walk long periods of time

Must be alert and observant of your surroundings

Must be able to lift and carry up to 20lbs

Must be able to bend, reach, kneel, twist and grip items

Must be able to work with and tolerate areas containing varying noise and temperature levels, illumination, vibration, crowds, and areas with second hand smoke

Must be able to work at a fast pace, efficiently

Must be able to respond to visual, olfactory and aural cues

Must be able to operate in mentally and physically stressful situations

Must be able to work a flexible schedule including weekends, evenings and holidays

TOGETHER WE WIN
We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.

DISCLAIMER
These statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary.
As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.
ADA
Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy‑related conditions, or where a conflict exists between the position and an individuals’ religious beliefs or practices.
EQUAL EMPLOYMENT OPPORTUNITY
Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person’s race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.