VIP Hospitality Host

Caesars Entertainment; St. Louis (MO); On-site; USD 42,000 - 64,000; Full time

Job summary

Caesars Entertainment in Missouri is seeking a casino host to develop and coordinate methods to attract mid- to high-limit players and host guests to ensure satisfaction and repeat visits. You will build relationships with midrange gaming customers to encourage return visits and increase theoretical earnings.

Responsibilities include coordinating accommodations, handling guest issues, maintaining goodwill, promoting events, and ensuring compliance with regulations.

Qualifications

• High school diploma or equivalent; progressive casino, marketing or sales experience preferred.
• 1–3 years of casino, marketing or sales experience or equivalent.
• Missouri Gaming License eligibility required.
• Excellent communication and customer service skills.

Responsibilities

• Maintain ties with targeted guests through personal contact on property.
• Arrange accommodations and amenities for guests.
• Resolve guest issues and ensure satisfaction.
• Promote events and use program features to drive loyalty.

Job description

WE ARE CAESARS

At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.

Our Mission: “Create the Extraordinary”

Our Vision: “We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence.”

Our Values: “Blaze the Trail, Together We Win, All-In on Service”

Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.

Job Summary

Under general supervision, develop and coordinate methods to attract mid- to high-limit players and host such guests to ensure guest satisfaction and repeat visits. Develop and establish relationships with midrange gaming customers in order to encourage return visits, create customer loyalty and increase theoretical/earning potential value.

How You Will Create the Extraordinary

(The following statements are intended as general illustrations of the work in this job class and are not all inclusive for this position.)

• 1.Responsible for maintaining close ties with targeted guests through personal contact on property. This responsibility would generally consume about 75% of work time.
• 2.Arranges accommodations and amenities (i.e., shows, hotel, restaurant and transportation).
• 3.Handles and resolves player problems.
• 4.Responsible for maintaining goodwill with all guests.
• 5.Ensures guests are aware of events and supports execution through attendance and follow-up.
• 6.Provides complimentaries according to established guidelines and sound business practices.
• 7.Complies with state and local regulatory requirements.
• 8.Builds relationships with target players through CIS and SFMS systems.
• 9.Leverages property amenities/programs to targeted players.
• 10.Utilizes the casino computer systems for the purpose of tracking complimentary items to qualified guests based on comping guidelines.
• 11.Uses proactive discretionary comp’ing to encourage repeat patronage.
• 12.Collaborates with work-group and all support departments to ensure player satisfaction.
• 13.Works with team members to achieve common goals.
• 14.Responsible for itinerary fulfillment and making sure guest satisfaction is a priority.
• 15.Maintains high standards of courtesy, professionalism and discretion in all communications to, about, or with customers including their arrangements and finances.
• 16.Maintains confidentiality of all players accounts.
• 17.Maintains security and confidentiality of files record and lists.
• 18.Performs other duties as assigned by management.

What You Will Need

• Ability to think independently in making decisions to maximize customer service experience and program profitability.
• Ability to effectively manage time and perform multiple tasks simultaneously.
• Must have a systematic and process-oriented mindset to ensure seamless end-to-end customer experiences.
• Excellent interpersonal skills required.
• Must be able to obtain and maintain a Missouri Gaming License
• Must have excellent oral and written communication skills.
• Must be able to listen and respond to visual and aural cues.
• Ability to be physically mobile, and stand/walk for 8 to 12-hour shifts.
• Excellent guest service and communication skills.
• Must be able to work in areas containing dust, secondhand smoke, varying noise and temperature levels, lighting, vibrations, crowds and air quality.
• Must present a professional appearance and demeanor at all times.
• Regular and punctual attendance is required.

These skills and abilities are typically acquired through completion of a high school diploma or equivalent in addition to one to three years progressive casino, marketing or sales related experience, or an equivalent combination of training, education and experience which demonstrates the ability to perform the duties of the position.

ADDITIONAL REQUIREMENTS

These skills and abilities are typically acquired through at least 6 months experience directly related to the accountabilities specified or an equivalent combination of training, education and experience which demonstrates the ability to perform the duties of the position.

TOGETHER WE WIN

We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.

DISCLAIMER

These statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary.

ADA

Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals’ religious beliefs or practices.

EQUAL EMPLOYMENT OPPORTUNITY

Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person’s race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.