Casino Host

Caesars Entertainment; Chandler (OK); On-site; USD 50,000 - 70,000; Full time

Job summary

Caesars Entertainment in Oklahoma is seeking a Host/Player Development professional to identify premium players and build lasting relationships. You will assist in programs and promotions to maintain a flow of high-quality patronage and manage VIP data in our PCS system.

Responsibilities include arranging reservations, hosting guests at events, and traveling to markets to cultivate new opportunities while adhering to gaming regulations and confidentiality guidelines.

Qualifications

• Must have proven track record of personally providing excellent customer service.
• Must possess excellent interpersonal, communication, team-building and problem-solving skills.
• Must be able to speak, read, write and understand English.
• College degree in Marketing, Hotel or Business preferred but not required.
• Must be able to get along with co-workers and work as a team.

Responsibilities

• Identifies premium slot and table players with emphasis on developing relationships with players.
• Assists in the development and implementation of new programs and promotions to ensure a steady flow of high-quality patronage.
• Responsible for complete data entry of player information, contacts, letters, phone calls into PCS system.
• Increase market share and company profitability in accordance with all gaming regulations.
• Develops and promotes special events with target areas as directed.
• Make reservations for high-end guests as appropriate.
• Represents management at special events and promotions.
• Greeting and hosting of high-end customers, and maintains the highest levels of courtesy, friendliness and hospitable attitude throughout.
• Track guests’ visits, arrange transportation and accommodation and provide complimentaries according to established guidelines.
• Travels to various markets to meet new potential high-end players.
• Keeps informed of competitive promotional methods.

Skills

Customer service

Interpersonal skills

Communication

Team-building

Problem-solving

Education

College degree in Marketing, Hotel or Business

Tools

PCS system

Job description

WE ARE CAESARS
At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.
Our Mission: “Create the Extraordinary"
Our Vision: “We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence.”
Our Values: “Blaze the Trail, Together We Win, All-In on Service”
Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.

Job Summary

• Identifies premium slot and table players with emphasis on developing relationships with players.
• Assists in the development and implementation of new programs and promotions to ensure a steady flow of high-quality patronage.
• Responsible for complete data entry of player information, contacts, letters, phone calls into PCS system.
• Increase market share and company profitability in accordance with all gaming regulations.
• Develops and promotes special events with target areas as directed.
• Make reservations for high-end guests as appropriate.
• Represents management at special events and promotions.
• Greeting and hosting of high-end customers, and maintains the highest levels of courtesy, friendliness and hospitable attitude throughout.
• Track guests’ visits, arrange transportation and accommodation and provide complimentaries according to established guidelines.
• Travels to various markets to meet new potential high-end players.
• Keeps informed of competitive promotional methods.
• Must be able to meet the attendance guidelines of the job and adhere to departmental and company policies.
• Must be able to maintain confidentiality of VIP information
• Must be able to continuously maneuver around office and casino.
• Must be able to move quickly around property.
• Must be able to bend, crouch, kneel, twist and work at a desk.
• Responds to visual and aural cues.
• Must be able to work independently and proven to be self-motivated.
• Must be able to speak, read, write and understand English.
• Must have the manual dexterity to operate a computer and other necessary office equipment.
• Must be able to respond calmly and make rational decisions when handling guests’ needs.
• Must be able to tolerate areas containing secondhand smoke.

How You Will Create the Extraordinary

• Must be able to continuously maneuver around office and casino.
• Must be able to move quickly around property.
• Must be able to bend, crouch, kneel, twist and work at a desk.
• Responds to visual and aural cues.
• Must be able to work independently and proven to be self-motivated.
• Must be able to speak, read, write and understand English.
• Must have the manual dexterity to operate a computer and other necessary office equipment.
• Must be able to respond calmly and make rational decisions when handling guests’ needs.
• Must be able to tolerate areas containing secondhand smoke

What You Will Need

• Must have proven track record of personally providing excellent customer service.
• Must possess excellent interpersonal, communication, team-building and problem-solving skills.
• Must be able to speak, read, write and understand English.
• College degree in Marketing, Hotel or Business preferred but not required.
• Must be able to get along with co-workers and work as a team.
• 2 to 5 years Host or Player Development experience in a major gaming operation of similar size and stature.
• Must have a proven track record of increasing gaming revenue through established customer base.
• Must have strong telemarketing skills.
• Must possess excellent interpersonal, communication, team-building and problem-solving skills.
• Must be resourceful and highly motivated in seeking out new VIP opportunities.
• Must be able to work effectively across all departments.
• Must present a well-groomed, professional appearance.
• Must be willing to adhere to all Oklahoma and tribal gaming regulations and guidelines.
• Must be willing to work any shift and any day when necessary.
• Must be able to work extended hours during special events.
• Must be at least 21 years of age.

TOGETHER WE WIN
We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.
DISCLAIMER
These statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary.
ADA
Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals’ religious beliefs or practices.
EQUAL EMPLOYMENT OPPORTUNITY
Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person’s race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.