Inside Sales Host

Caesars Entertainment; Chandler (OK); On-site; USD 32,000 - 52,000; Full time

Job summary

Caesars Entertainment is seeking a guest host/customer service professional to develop and maintain targeted communications for players, coordinating direct mail and telemarketing programs. You will ensure a high level of integrity and compliance with applicable rules while supporting VIP guest itineraries on-property.

The role requires strong English communication, teamwork, and the ability to work varied shifts, including holidays and weekends.

Qualifications

• 1–3 years of experience in casino/hotel customer service, guest host, or telemarketing.

Responsibilities

• Develop and maintain coded player blocks via direct mail, email, and telemarketing.
• Coordinate personalized direct mailings and telephone solicitations for assigned markets.
• Ensure compliance with all rules, policies, and regulations while maintaining integrity.
• Support on-property VIP guest itineraries to ensure flawless execution by the Hospitality Team.
• Respond to client needs and seek opportunities to improve services and programs.

Skills

Customer service

Communication

Telephone sales

Team collaboration

Education

College degree or equivalent

Job description

WE ARE CAESARS
At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.
Our Mission: “Create the Extraordinary"
Our Vision: “We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence.”
Our Values: “Blaze the Trail, Together We Win, All-In on Service”
Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.

Job Summary

• Responsible for developing andmaintainingcoded player block through direct mail, email, telemarketing byleveragingdatabases.
• Activelyparticipatesin telephone solicitation and coordinates personalized direct mailings for assigned markets.
• Fullycomplies withall applicable rules, regulations,lawsand policies, and conducts oneself with highest level of integrity and honesty.
• Ensures seamless handoff ofguest pre-trip itinerary forflawless onproperty execution by VIP Hospitality Team.
• Responds to and consistentlymeetsorexceedsthe needs of clients.
• Supports and cultivatesnew ideasfor business or service solutions.
• Clearly communicates programs/services, seekssupportand keeps all informed of changes that mayhaveimpactthe business.
• Must be knowledgeable of all happenings on property and inmarket.
• Developskills to handle increasingly complex matters.
• Projects warmth and enthusiasm in person and on the phone; builds rapport to strengthen relationships and encourages trial as well as repeat visitation.
• Demonstrate a willingness to teach, mentor, train, and share information with the team.
• Ability to read, write,speakand understand English.
• Must be able to respond to visual and auralcues.
• Must present a well-groomed, professional appearance.
• Meets the attendance guidelines of the job andcomplywithall state, federal and regulatorypoliciesand procedures.
• Must be able toworka varied schedule including holidays, nights and weekends as needed.
• Must be able to work a reasonable amount of overtime whenrequired.
• All team members will follow the Everyone Greets Everyone (EGE) policy. It is the expectation that every team member, front or back of house, should proactively seek out opportunities to greet guests and their fellow team members daily. EGE policy states teams members should: acknowledge guests and fellow team members within 10 feet; initiate friendly verbal greeting within 5 feet; keep your head up, look around (”head on a swivel”); look for opportunities to greet guests and others; please remember that when you are on the floor, you are “on stage”.
• Team members willparticipatein all mandatory meetings and pre-shift BUZZ sessions.
• Must be able toget alongwith co-workers and work as a team.
• Ability to uphold anddemonstratethe highest level of integrity in all situations and recognize standards required by a regulated business.
• Perform other duties as assigned.

How You Will Create the Extraordinary

• Must be able to continuously maneuver aroundoffice.
• Must be able to move quickly around property.
• Must be able to bend, crouch, kneel, twist and work at a desk.Responds to visual and aural cues.
• Must be able to work independently and proven to be self-motivated.
• Must be able to speak, read,writeand understand English.
• Must have the manual dexterity tooperatea computer and other office equipment.
• Must be able to respond calmly and make rational decisions when handlingguest’sneeds.
• Must be able to tolerate areascontainingsecondhand smoke

What You Will Need

• One to three years of experience in casino or hotel customer service, guest host, or telemarketing.
• College degree or equivalent experience preferred but notrequired.
• Ability to think independently and make decisions to maximize customer experience and program profitability.
• Exceptional time management. Must perform multiple tasks simultaneously.
• Must have excellent oral and written communication skills.
• Must be able to listen and respond to visual and aural cues.
• Fun, team focused attitude
• Must beresilient, tenacious, and committed to personalizing interactions to drive performance that is highly measured.
• Excellent telephone communications skills, and the ability to engage others to commit to action.

TOGETHER WE WIN
We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.
DISCLAIMER
These statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary.
ADA
Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals’ religious beliefs or practices.
EQUAL EMPLOYMENT OPPORTUNITY
Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person’s race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.