Executive Casino Host - Full Time (Caesars Palace LV)

Caesars Entertainment; Las Vegas (NV); On-site; USD 65,000 - 90,000; Full time

Job summary

Caesars Palace in Las Vegas is seeking an Executive Casino Host to build relationships with high‑value players and coordinate VIP amenities with personalized service. You will drive engagement through promotions, events and loyalty benefits, delivering exceptional guest experiences across the resort.

Responsibilities include recruiting new players, analyzing activity with CRM tools, and ensuring compliance with regulatory standards while maintaining top-tier guest satisfaction and loyalty for

Qualifications

• Minimum 4-6 years of casino host, player development, casino marketing, or hospitality experience.
• Proven track record in managing VIP customer relationships.
• Strong analytical abilities with experience interpreting player performance data.
• Fluent in English and able to work flexible schedules including nights and weekends.
• Ability to travel for Player Development opportunities.

Responsibilities

• Develop and strengthen relationships with targeted high-value players.
• Leverage promotions, events, and loyalty benefits to drive engagement and visitation.
• Coordinate accommodation, reservations, transportation, and VIP amenities.
• Recruit new high-value gaming customers through networking and referrals.
• Anticipate guest needs and deliver exceptional experiences that foster loyalty.
• Analyze player activity to identify opportunities to increase trip frequency and spend.
• Monitor performance using CRM tools and player tracking systems.
• Ensure proper collection of credit and compliance with regulatory standards.
• Collaborate with other departments to ensure guest satisfaction and consistent service.

Skills

Relationship management

Sales skills

Customer service

Analytical abilities

English fluency

Communication

Education

Bachelor's degree preferred

Marketing/Business Administration background preferred

Job description

Las Vegas, NV, United States (On-site)

WE ARE CAESARS
At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.
Our Mission: “Create the Extraordinary"
Our Vision: “We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence.”
Our Values: “Blaze the Trail, Together We Win, All-In on Service”
Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.

Job Summary

The Executive Casino Host assists in developing gaming customers, maintains rapport and hosts current players and provides them with special amenities.

How You Will Create the Extraordinary

Develop and strengthen relationships with targeted high-value players through strategic inbound and outbound outreach efforts. Leverage property amenities, promotions, events, and loyalty program benefits to drive engagement, increase visitation, and maximize player value.

Foster long-term guest loyalty through personalized service and proactive communication. Coordinate accommodation, reservations, transportation, and other VIP amenities to deliver exceptional guest experiences. Resolve guest concerns promptly and professionally, maintain a strong presence throughout the resort, promote special events and initiatives, support event attendance and follow-up, and elevate guest feedback as appropriate to ensure timely resolution and continuous service improvement.

Actively recruit new high-value gaming customers through networking, referrals, and prospecting activities.

Anticipate guest needs and deliver exceptional experiences that foster loyalty and repeat visitation.

Analyze player activity and identify opportunities to increase trip frequency, casino spend, and overall guest value.

Utilize customer relationship management (CRM) tools and player tracking systems to monitor account performance and profitability.

Provides collection of credit according to established regulatory procedures. Complies with state and local regulatory standards.

• Actively seek out target players and sign them up for Caesars Rewards. Informs new prospects about benefits of Caesars Rewards program. Represents the company at external functions and special events. Plans, schedules and arrange visits to Caesars for selected individuals.

Represent Caesars Palace professionally at property events, VIP functions, tournaments, and community activities.

Ensure all comp decisions and guest transactions are properly documented and approved.

Partner with fellow hosts, casino operations, marketing, hotel operations, and executive leadership to achieve departmental goals.

Utilizes the casino computer systems for the purpose of tracking complimentary items to qualified guests based on restricted comping guidelines. Seeking direction from manager to investigate, evaluate and determine the financial stability of potential customers using all reliable sources available.

• Collaborate with all support departments to ensure player satisfaction.Communicate all relevant information to co-workers and management to maintain consistency and avoid potential problems. Works with team members to achieve common goals.

What You Will Need

Minimum 4-6 years of casino host, player development, casino marketing, or hospitality experience within a luxury resort or gaming environment

College Degree preferred with emphasis on Marketing, Business Administration or equivalent field preferred.

Proven track record of managing and growing VIP customer relationships.

Strong analytical abilities with experience interpreting player performance data and profitability metrics.

Ability to work flexible schedules, including nights, weekends, holidays, and special events.

Exceptional guest service orientation with a passion for hospitality.

Strong sales and relationship management skills.

Demonstrated discretion and professionalism when handling confidential information.

Must be literate and fluent in English.

Undergoes pre-employment screening and selection process.

Meets all relevant regulatory requirements.

May be asked to sign a non-compete agreement.

Must be able to obtain a Nevada Gaming License.

Have flexibility to travel for Player Development opportunities

ADDITIONAL REQUIREMENTS

• Must be able to maneuver in and around the entire casino and hotel area, particularly the gaming pit areas.
• Must be able to respond calmly in crisis and demanding situations, particularly when situations involve customer or employee conflicts.
• Must be able to respond to visual and aural cues.
• Must be able to work in a smoke-filled environment.
• Must be able to converse over the telephone in situations where there is loud and disruptive background noise.
• Must be able to stand and walk for long periods of time.

About Us

Help us roll out the red carpet at Caesars Palace! This world renowned resort indulges our guests with 25 unique restaurants and cafes, over 3,000 rooms, 4.5 acres of pools and gardens and a 50,000 square foot spa. If you have a passion for delivering personalized service in an exclusive setting, Caesars Palace is the place for you to start your career.

TOGETHER WE WIN
We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.

DISCLAIMER
These statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary.

As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.

ADA
Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals’ religious beliefs or practices.

EQUAL EMPLOYMENT OPPORTUNITY
Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person’s race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.