Hospitality Tech Lead – AV & Internet Support

Encore; Denver (CO); On-site; USD 32,000 - 33,000; Full time

Job summary

Encore seeks an Internet Lead to provide intermediate technical support for internet services in a hotel/convention center setting. You will setup, operate, and troubleshoot AV and network equipment, while ensuring excellent customer service and strong client relationships.

The role involves on-site work with irregular hours, on-call status, and collaboration with event teams. Strong networking and customer service skills are essential for success.

Qualifications

• High school diploma required; an Associate degree preferred.
• 1-2 years of field experience in internet services support.
• 2-3 years of customer service or hospitality experience preferred.
• Technical level 200 Certified; new Encore team members must be certified within 30 days.
• Internal Candidates must show completion of 50% hands-on skill verification.
• Familiarity with Internet services, bandwidth, IP wired and wireless networks, and related hardware/software.

Responsibilities

• Set up, operate, and break down intermediate AV and internet equipment.
• Troubleshoot technical issues and resolve problems quickly.
• Provide excellent customer service and build client relationships on site.
• Lead and mentor other Technicians in Encore's service philosophy.
• Configure and test network equipment and cabling per standards.

Skills

Customer service

Technical troubleshooting

Hospitality mindset

Network fundamentals

Education

High school diploma

Associate degree preferred

Tools

Encore systems

Webcasting

Job description

Encore seeks an Internet Lead to provide intermediate technical support for internet services in a hotel/convention center setting. You will setup, operate, and troubleshoot AV and network equipment, while ensuring excellent customer service and strong client relationships.

The role involves on-site work with irregular hours, on-call status, and collaboration with event teams. Strong networking and customer service skills are essential for success.