Event Internet & AV Technician

Encore Global; Atlanta (GA); On-site; USD 23,000 - 30,000; Full time

Job summary

Encore Global is seeking an Internet Lead to provide intermediate audiovisual and internet service support in a hotel/convention center environment. The role emphasizes on-site client interaction, rapid problem-solving, and clear communication to ensure equipment works as intended during events.

The position requires 1–2 years in internet services support and 2–3 years in customer service or hospitality, plus a Technical Level 200 certification or in-location certification within 30 days.

Qualifications

• High school diploma required.
• Associate degree preferred.
• 1-2 years of field experience in internet services support required.
• 2-3 years of customer service or hospitality experience preferred.
• Technical level 200 Certified; certification due within 30 days of start.

Responsibilities

• Set up, operate, and breakdown intermediate audiovisual and internet equipment.
• Troubleshoot technical issues and resolve problems quickly.
• Complies with security and safety measures; equipment must be secure from theft or damage.
• Provide excellent on-site customer service and maintain client relationships.

Skills

Hospitality

Tech Savvy

Customer service

Ownership

Instills Trust

Education

High school diploma

Job description

Encore Global is seeking an Internet Lead to provide intermediate audiovisual and internet service support in a hotel/convention center environment. The role emphasizes on-site client interaction, rapid problem-solving, and clear communication to ensure equipment works as intended during events.

The position requires 1–2 years in internet services support and 2–3 years in customer service or hospitality, plus a Technical Level 200 certification or in-location certification within 30 days.