Events AV Lead Technician

Encore Global; Los Angeles, Northern (CA, KY); Hybrid; USD 35,000 - 37,000; Full time

Job summary

Encore Global is seeking a Technical Lead to oversee the setup, operation, and breakdown of AV systems in hospitality settings, ensuring top-notch client satisfaction. You will lead on-site, troubleshoot issues, and coordinate with hotel staff and clients to confirm equipment is working properly.

This role requires 2–3+ years in AV and customer service/hospitality, a valid driver's license, and the ability to work in a dynamic hotel environment with irregular hours.

Qualifications

• High school diploma required; Associate’s degree preferred.
• 2-3+ years of customer service or hospitality experience preferred.
• 2-3+ years of audio-visual experience required.
• A valid driver’s license required for positions operating Company vehicles.

Responsibilities

• Set up, operate, and break down intermediate AV equipment accurately and on time.
• Troubleshoot technical issues and resolve problems quickly.
• Maintain security and safety compliance and protect equipment from theft or damage.
• Lead, mentor, and coach other Technicians; foster Encore’s Delivering World Class Service philosophy.

Skills

Customer service

Hospitality

Audio-visual experience

Driver's license

Troubleshooting

Education

High school diploma

Associate’s degree

Tools

Encore systems

Job description

Encore Global is seeking a Technical Lead to oversee the setup, operation, and breakdown of AV systems in hospitality settings, ensuring top-notch client satisfaction. You will lead on-site, troubleshoot issues, and coordinate with hotel staff and clients to confirm equipment is working properly.

This role requires 2–3+ years in AV and customer service/hospitality, a valid driver's license, and the ability to work in a dynamic hotel environment with irregular hours.