Assistant Manager: Hospitality Team Leader & Coach

Park One of Florida; Austin (TX); On-site; USD 42,000 - 60,000; Full time

Job summary

Urban Air Adventure Parks is seeking an Assistant Manager to motivate staff, uphold our Culture of Activating Awesome, and lead on strategic initiatives. The role provides leadership, supervision, and direction to maintain operating standards and drive results.

Responsibilities include hiring support, coaching, discipline, inventory control, and maintaining a safe environment for guests and team members while pursuing superior customer service and staff development.

Qualifications

• Experience in hospitality (Theme Parks, Family Entertainment Centers, Hotels, Resorts, Casinos or Restaurants).
• 3+ years supervisory or management experience required.
• Strong communication skills and ability to motivate staff.

Responsibilities

• Cultivates a team environment that delivers exceptional customer service while directing the team to high performance.
• Assist in hiring, retention of staff, coaching, discipline; ensures staff training programs are followed.
• Leads and motivates staff by leveraging individual strengths to maximize customer satisfaction and productivity.
• Assist in selection and development of staff and leaders for internal promotion opportunities.
• Ensure execution of staff recognition and incentive programs as directed.
• Assist the General Manager with inventory management and controlling expenses.
• Maintain a safe, clean and secure environment for guests and staff.
• Continuously improves operational execution by adhering to Urban Air standards and philosophies.
• Other duties as assigned.

Skills

Hospitality experience

Supervisory experience

Team leadership

Communication skills

Customer service oriented

Tools

Microsoft Office

Job description

Urban Air Adventure Parks is seeking an Assistant Manager to motivate staff, uphold our Culture of Activating Awesome, and lead on strategic initiatives. The role provides leadership, supervision, and direction to maintain operating standards and drive results.

Responsibilities include hiring support, coaching, discipline, inventory control, and maintaining a safe environment for guests and team members while pursuing superior customer service and staff development.