Hospitality Team Leader: Guest Experience & Operations

Urban Air Adventure Parks; Colorado Springs (CO); On-site; USD 45,000 - 60,000; Full time

Job summary

Urban Air Adventure Parks in Colorado Springs seeks an Assistant Manager to lead a dynamic team focused on exceptional customer service. This role involves hiring, coaching, and developing staff while ensuring a positive guest experience.

The ideal candidate has hospitality experience, strong communication skills, and a passion for motivating others. This position requires the ability to work flexible hours, including weekends and holidays, while maintaining high operational standards.

Qualifications

• 1+ year of supervisory or management experience required.
• Ability to pass a thorough background check.
• CPR/First Aid Certification is preferred.
• Demonstrated ability to develop team members.
• Must be professional, energetic, self-motivated.

Responsibilities

• Cultivate a team environment providing exceptional customer service.
• Assist in hiring, retention, coaching, and discipline.
• Develop weekly schedules to meet business needs.
• Lead staff to ensure customer satisfaction and productivity.
• Ensure execution of employee recognition programs.

Skills

Experience in hospitality

Supervisory or management experience

Computer skills (Microsoft Office)

Strong communication skills

Ability to motivate others

Job description

Urban Air Adventure Parks in Colorado Springs seeks an Assistant Manager to lead a dynamic team focused on exceptional customer service. This role involves hiring, coaching, and developing staff while ensuring a positive guest experience.

The ideal candidate has hospitality experience, strong communication skills, and a passion for motivating others. This position requires the ability to work flexible hours, including weekends and holidays, while maintaining high operational standards.