Hospitality Team Lead - Five-Star Guest Experience

The Escape Game; Grapevine (TX); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Health Insurance

Employee discount

Vision insurance

Dental insurance

Flexible spending account

Life insurance

Flexible schedule

Job summary

The Escape Game in Grapevine, Texas is seeking a Team Leader to guide a small team and ensure a five-star guest experience. You will open and close the store, coordinate shifts, and keep daily operations running smoothly in a fast-paced entertainment environment.

Ideal candidates bring 1–2 years of guest-facing leadership, are flexible for nights and weekends, can handle physical tasks, and demonstrate strong problem-solving and interpersonal skills, all while upholding The Escape Game standards

Qualifications

• 1–2 years of leadership experience in a guest-facing setting preferred.
• Flexible availability; nights, weekends, and holidays may be required.
• Must be able to perform physical tasks (deep cleaning, painting, standing, bending, lifting 30–40 lbs, minor repairs).
• Ability to stand for long periods (75–80% of shift).
• Align with uniform standards.

Responsibilities

• Lead and communicate with a team of 4–15.
• Create a fun, positive atmosphere for guests and staff.
• Open and close the store; ensure games start on time.
• Facilitate breaks and coach staff using Continuous, Gracious Pressure.
• Address minor maintenance issues and manage cash/inventory.
• Ensure every guest leaves with a five-star experience.

Skills

Leadership

Guest service

Communication

Team management

Problem solving

Flexibility

Multitasking

Tools

POS systems

Cash handling

Inventory management

Basic computer skills

Job description

The Escape Game in Grapevine, Texas is seeking a Team Leader to guide a small team and ensure a five-star guest experience. You will open and close the store, coordinate shifts, and keep daily operations running smoothly in a fast-paced entertainment environment.

Ideal candidates bring 1–2 years of guest-facing leadership, are flexible for nights and weekends, can handle physical tasks, and demonstrate strong problem-solving and interpersonal skills, all while upholding The Escape Game standards