Guest Experience Team Leader

The Escape Game; Houston (TX); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Health Insurance

Employee discount

Vision insurance

Dental insurance

Flexible spending account

Life insurance

Flexible schedule

Job summary

The Escape Game is seeking a Team Leader to drive exceptional guest experiences in Houston. You will lead a team of 4–15, open/close the store, and keep games running smoothly while upholding our hospitality standards.

Ideal candidates bring 1–2 years in guest-facing leadership, can work nights/weekends/holidays, and handle physical tasks and minor repairs, while maintaining TEG uniform guidelines.

Qualifications

• 1–2 years of leadership experience in guest-facing settings.
• Flexible availability including nights, weekends and holidays.
• Ability to perform physical tasks such as cleaning, painting, standing, and lifting 30–40 lbs.
• Ability to stand for long periods during shifts.
• Adherence to uniform standards.

Responsibilities

• Lead and communicate with a team of 4–15 during shifts.
• Open and close the store and ensure games start on time.
• Create a fun, five-star guest experience and resolve issues promptly.
• Maintain store standards and assist with minor repairs and upkeep.
• Manage cash and inventory during shifts.

Skills

Leadership

Guest service

Flexibility

Team communication

Problem solving

Attention to detail

Customer focus

POS systems

Tools

POS systems

Job description

The Escape Game is seeking a Team Leader to drive exceptional guest experiences in Houston. You will lead a team of 4–15, open/close the store, and keep games running smoothly while upholding our hospitality standards.

Ideal candidates bring 1–2 years in guest-facing leadership, can work nights/weekends/holidays, and handle physical tasks and minor repairs, while maintaining TEG uniform guidelines.