Hospitality Team Leader - Guest Experience & Flexible Hours

The Escape Game; New Orleans (LA); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Health Insurance

Employee discount

Vision insurance

Dental insurance

Flexible spending account

Life insurance

Flexible schedule

Job summary

The Escape Game is seeking a Team Leader to deliver world-class hospitality, anticipate guest needs, and do whatever it takes to make their day. You will lead a 4-15 person team, keep games running smoothly, and create a five-star experience for every guest.

Ideal candidates demonstrate leadership in guest settings, flexibility, and the ability to handle physical tasks, maintain store standards, and support a positive team environment in a fast-paced atmosphere.

Qualifications

• 1-2 years of leadership in a guest-facing setting preferred.
• Flexible availability; role may require nights, weekends, and/or holidays.
• Must handle physical activity (deep cleaning, painting, standing, crawling, bending, lifting 30-40 lbs, minor repairs).
• Ability to stand for long periods (about 75-80% of shift).
• Align with uniform standards.

Responsibilities

• Lead and communicate with a team of 4-15.
• Open and close the store; ensure games start on time.
• Facilitate breaks; manage cash and inventory.
• Create a fun, positive atmosphere; uphold hospitality standards.
• Ensure every guest has a five-star experience and leaves happy.
• Coach teammates using Continuous, Gracious Pressure.

Job description

The Escape Game is seeking a Team Leader to deliver world-class hospitality, anticipate guest needs, and do whatever it takes to make their day. You will lead a 4-15 person team, keep games running smoothly, and create a five-star experience for every guest.

Ideal candidates demonstrate leadership in guest settings, flexibility, and the ability to handle physical tasks, maintain store standards, and support a positive team environment in a fast-paced atmosphere.