Aspiring Hospitality Team Leader – Training

The Escape Game; Houston (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Health Insurance

Employee discount

Vision insurance

Dental insurance

Flexible spending account

Life insurance

Flexible schedule

Job summary

The Escape Game in Houston is seeking a Team Leader to deliver world-class hospitality, anticipate guest needs, and ensure every guest leaves delighted. This role leads a team of 4–15, communicates across shifts, and helps maintain our high service standards in a fast-paced environment.

Flexibility to work nights, weekends, and holidays is required. You will open/close the store, manage cash and inventory, and support game maintenance while ensuring a five-star guest experience.

Qualifications

• Demonstrated leadership ability with 1–2 years of guest-facing experience preferred.
• Flexible availability, nights, weekends, and holidays.
• Must be able to stand for long periods and perform physical tasks (lifting 30–40 lbs).
• Ability to stand for about 75–80% of the shift.
• Align with uniform standards.

Responsibilities

• Embody mission, vision, and values on every shift.
• Lead and communicate with a team of 4–15.
• Create a fun, positive atmosphere for guests and teammates.
• Ensure store opens/closes and games start on time.
• Manage cash/inventory and address maintenance issues.
• Coach teammates using Continuous, Gracious Pressure.

Skills

Guest service

Leadership

Interpersonal skills

Emotional intelligence

Creative problem solving

Basic computer skills

Job description

The Escape Game in Houston is seeking a Team Leader to deliver world-class hospitality, anticipate guest needs, and ensure every guest leaves delighted. This role leads a team of 4–15, communicates across shifts, and helps maintain our high service standards in a fast-paced environment.

Flexibility to work nights, weekends, and holidays is required. You will open/close the store, manage cash and inventory, and support game maintenance while ensuring a five-star guest experience.