Guest Experience Team Lead — Hospitality Leadership

The Escape Game; Austin (TX); On-site; USD 20,664,000 - 27,552,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Health Insurance

Employee discount

Vision insurance

Dental insurance

Flexible spending account

Life insurance

Flexible schedule

Job summary

The Escape Game in Downtown Austin is seeking a Team Leader to ensure guests have an unforgettable experience. You will lead a small team, anticipate guest needs, and uphold our hospitality standards in a fast-paced setting.

This role rewards flexibility, creativity, and a positive attitude. You’ll open and close the store, ensure games start on time, manage breaks, coach teammates with Continuous, Gracious Pressure, and handle cash/inventory while keeping everyone safe and engaged.

Qualifications

• Leadership experience in a guest-facing setting preferred.
• Flexible availability including nights, weekends, and holidays.
• Ability to stand for long periods and perform physical tasks.

Responsibilities

• Lead and communicate with a team of 4-15.
• Create a fun, positive atmosphere.
• Open and close the store, ensure games start on time.
• Manage breaks and shift coverage.
• Coach teammates using Continuous, Gracious Pressure.
• Address maintenance issues and manage cash/inventory.
• Ensure each guest has a five-star experience.

Skills

Guest service

Leadership

Interpersonal skills

Emotional intelligence

Problem solving

Multi-tasking

Communication

Computer skills

Job description

The Escape Game in Downtown Austin is seeking a Team Leader to ensure guests have an unforgettable experience. You will lead a small team, anticipate guest needs, and uphold our hospitality standards in a fast-paced setting.

This role rewards flexibility, creativity, and a positive attitude. You’ll open and close the store, ensure games start on time, manage breaks, coach teammates with Continuous, Gracious Pressure, and handle cash/inventory while keeping everyone safe and engaged.