Guest Experience Team Lead

The Escape Game; The Colony (TX); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Health Insurance

Employee discount

Vision insurance

Dental insurance

Flexible spending account

Life insurance

Flexible schedule

Job summary

The Escape Game seeks a Team Leader to deliver world-class hospitality, anticipate guest needs, and do whatever it takes to make their day. You will lead a team of 4-15, uphold service standards, and foster a fun, positive atmosphere.

Ideal candidates have 1-2 years in a guest-facing setting, flexible availability (nights/weekends/holidays), and the ability to handle physical activity, stand long hours, and perform minor game maintenance. Uniform standards apply.

Qualifications

• Demonstrated leadership ability with 1-2 years of experience in a guest-facing setting preferred.
• Flexible availability. This role often works nights, weekends, and/or holidays.
• Must be able to handle physical activity as it relates to the job, such as deep cleaning, painting, standing, crawling, bending, lifting 30-40 lbs, and minor game repairs.
• Ability to stand for long periods of time (about 75-80% of your shift).
• Align with TEG’s Uniform Standards.

Responsibilities

• Lead and communicate with a team of 4-15.
• Create a fun, positive atmosphere.
• Ensure operational excellence on shift by opening/closing the store, starting games on time, and managing breaks.
• Address maintenance issues and manage cash/inventory.

Skills

Guest service leadership

Communication

Problem solving

Genuine love for serving others

Flexible, humble, teachable

Creative problem solving

Interpersonal skills

Emotional intelligence

Positive influence

Basic computer skills

Job description

The Escape Game seeks a Team Leader to deliver world-class hospitality, anticipate guest needs, and do whatever it takes to make their day. You will lead a team of 4-15, uphold service standards, and foster a fun, positive atmosphere.

Ideal candidates have 1-2 years in a guest-facing setting, flexible availability (nights/weekends/holidays), and the ability to handle physical activity, stand long hours, and perform minor game maintenance. Uniform standards apply.