Guest Experience Lead

The Escape Game; Houston (TX); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Health Insurance

Employee discount

Vision insurance

Dental insurance

Flexible spending account

Life insurance

Flexible schedule

Job summary

The Escape Game is seeking a Team Leader for our Houston location to deliver world-class hospitality and ensure guests have an unforgettable experience. You will lead a 4–15 person team, stay flexible across nights, weekends, and holidays, and help manage store operations including opening/closing, game starts, and team breaks.

Ideal candidates bring 1–2 years of guest-facing leadership, strong problem-solving skills, and a positive attitude.

Qualifications

• Demonstrated leadership ability with 1-2 years of experience in a guest-facing setting preferred.

Responsibilities

• Lead and communicate with a team of 4-15.
• Create a fun, positive atmosphere for guests and staff.
• Ensure operational excellence on shift: opening/closing the store, start times for games, and team breaks.
• Uphold standards by coaching and redirecting team members as needed.
• Assist with minor maintenance, cash handling, and inventory management.

Skills

Leadership

Team management

Guest service

Communication

Problem solving

Flexibility

Stamina

Job description

The Escape Game is seeking a Team Leader for our Houston location to deliver world-class hospitality and ensure guests have an unforgettable experience. You will lead a 4–15 person team, stay flexible across nights, weekends, and holidays, and help manage store operations including opening/closing, game starts, and team breaks.

Ideal candidates bring 1–2 years of guest-facing leadership, strong problem-solving skills, and a positive attitude.