Hospitality Shift Leader: Elevate Guest Experience

The Halal Shack; Boston (MA); Hybrid; USD 25,000 - 30,000; Full time

Job summary

Harri is seeking a Shift Lead to support management, oversee daily restaurant operations, and mentor team members. As a certified shift leader, you will embody hospitality and drive guest satisfaction on every shift.

You will manage inventory, costs, training, and scheduling, handle guest issues with grace, and work with managers to recruit and develop top performers while keeping the team focused on quality and service.

Qualifications

• Certified shift leader with demonstrated daily management skills.
• Ability to lead by example and maintain high guest satisfaction.
• Willingness to train and develop team members.

Responsibilities

• Oversees restaurant operations during the shift to ensure quality and service.
• Handles guest complaints with grace and resolves issues.
• Monitors labor, inventory, and food quality to meet budget.
• Leads recruitment, interviewing, and retention of top performers.

Skills

Leadership

Guest service

Team leadership

English communication

Hospitality

Tools

Revel POS

Job description

Harri is seeking a Shift Lead to support management, oversee daily restaurant operations, and mentor team members. As a certified shift leader, you will embody hospitality and drive guest satisfaction on every shift.

You will manage inventory, costs, training, and scheduling, handle guest issues with grace, and work with managers to recruit and develop top performers while keeping the team focused on quality and service.