Shift Leader: Drive Service Excellence & Operations

Harri; Terrell (TX); On-site; USD 26,000 - 36,000; Full time

Job summary

Harri is seeking a Shift Leader to assist the management team in achieving restaurant operational goals, annual sales, and the profit plan. This leadership role performs the same duties as hourly staff on the shift, but with supervisory responsibilities.

You will direct and supervise restaurant team members, ensure product quality and guest service, participate in training and safety compliance, handle cash operations, audits, and respond to guest issues, while supporting the management team.

Qualifications

• At least 6 months restaurant experience.
• Must have good customer service skills and be able to perceive and react to the needs of others.
• Must have good written and oral communication skills.
• Ability to read company instructions, orders on screen/receipts and written materials.
• Ability to operate cash register, basic mathematical skills.
• High school diploma or GED equivalent required.
• Must pass Shift/Team Leader training and be certified.

Responsibilities

• Directs and supervises restaurant hourly team members on assigned shift to ensure product quality, operational efficiency, and optimum guest service.
• Assists in planning and supervising completion of all job task assignments and ensures adherence with safety, food safety, sanitation and security procedures.
• Utilize all company-training tools to provide hourly team members with training in all aspects of the restaurant operation.
• Assist the management team in maintaining restaurant equipment and facility per company guidelines; contacts General Manager to inform about needed repairs to equipment in restaurant.
• Performs regular administrative tasks including: Register and safe audits, deposit of company funds, proper accounting of restaurant funds, reporting of all guest and employee accidents. Investigates, resolves and responds to guest complaints.
• Attend regularly scheduled store, market and company meetings, training sessions and stay current with all federal, state and local certifications (alcohol, food safety, etc.).
• Recommend disciplinary action for hourly team members
• Monitors the interior/exterior cleanliness of the restaurant at all times and initiates clean-up as needed.
• Performs other related activities in accordance with policies and procedures as assigned by management.

Skills

Customer service

Communication skills

Cash handling

Reading instructions

Education

High school diploma or GED

Job description

Harri is seeking a Shift Leader to assist the management team in achieving restaurant operational goals, annual sales, and the profit plan. This leadership role performs the same duties as hourly staff on the shift, but with supervisory responsibilities.

You will direct and supervise restaurant team members, ensure product quality and guest service, participate in training and safety compliance, handle cash operations, audits, and respond to guest issues, while supporting the management team.