Shift Leader | Guest Experience & Operations Lead

Harri; Lancaster (TX); On-site; USD 18,000 - 25,000; Full time

Job summary

Harri in Texas is seeking a Shift Leader to support the management team in achieving restaurant goals, sales, and profit objectives. This leadership role involves directing hourly staff, maintaining quality, and ensuring guest service on a given shift.

You will train and supervise team members, monitor safety and sanitation, assist with admin tasks, and communicate repairs to management. A dedicated, customer-focused leader with solid math and cash-handling skills is essential.

Qualifications

• At least 6 months restaurant experience.
• Strong customer service skills.
• Excellent written and oral communication skills.
• Ability to read and follow instructions and receipts.
• Ability to operate a cash register and perform basic math.
• High school diploma or GED.
• Shift/Team Leader training and certification required.

Responsibilities

• Directs and supervises restaurant hourly team members on assigned shift to ensure product quality, operational efficiency, and guest service.
• Assists in planning and supervising completion of all task assignments while ensuring safety, sanitation, and security procedures.
• Uses training tools to provide hourly team members with comprehensive training on restaurant operations.
• Maintains restaurant equipment and facilities; informs General Manager about needed repairs.
• Performs administrative tasks including audits, deposits, and incident reporting; investigates guest complaints.
• Attends store, market and company meetings and stays current with certifications (alcohol, food safety, etc.).
• Recommends disciplinary action for hourly team members.
• Monitors cleanliness and initiates cleaning as needed.
• Performs other duties as assigned by management.

Skills

Restaurant experience

Customer service

Communication skills

Read instructions

Cash register

Basic math

Education

High school diploma or GED

Shift/Team Leader training

Tools

Cash register

Job description

Harri in Texas is seeking a Shift Leader to support the management team in achieving restaurant goals, sales, and profit objectives. This leadership role involves directing hourly staff, maintaining quality, and ensuring guest service on a given shift.

You will train and supervise team members, monitor safety and sanitation, assist with admin tasks, and communicate repairs to management. A dedicated, customer-focused leader with solid math and cash-handling skills is essential.