Hospitality Leader – Restaurant Ops & Team Coach

Shake Shack Enterprises, LLC; Allen Park (MI); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Weekly pay & performance bonuses

Meal discounts

Corporate discounts

Medical, dental, vision insurance

Employer-paid life and disability

401k with company match

Paid time off

Paid parental leave

Employee assistance program

Pre-tax commuter/parking benefits

Flexible spending accounts

Development & growth opportunities

Job summary

Shake Shack Enterprises, LLC seeks an experienced Restaurant Manager to lead daily operations, coach staff, and drive exceptional guest experiences in a fast-paced environment. You will oversee service standards, training, and safety compliance while promoting the Shake Shack brand locally.

A results-driven leader with strong people skills and a passion for hospitality will thrive in this role. The position requires 2–3 years in restaurant management, knowledge of sanitation codes, and an

Qualifications

• 2-3 years of Restaurant Management experience in a high-volume, fast-paced restaurant setting.
• Working knowledge of restaurant operations, including personnel management, food planning and preparation, purchasing, sanitation and health codes, and security.
• Must exhibit an aptitude for leading, coaching, and driving excellence at every level.
• Understanding of financial aspects of business operations.
• Food handler certification, preferred.
• Willingness to work flexible hours.

Responsibilities

• Manage daily restaurant operations to ensure superior service and guest satisfaction
• Train team members on all aspects of the Shack operations
• Motivate and manage team members to provide highest level of hospitality
• Demonstrate leadership with a focus on coaching and achieving excellence
• Develop and implement plan to promote the brand in the local community through word‑of‑mouth and restaurant events
• Ensure compliance with sanitation and safety regulations

Skills

Restaurant management

Leadership

Operations

Staff training

Food safety

Financial acumen

Job description

Shake Shack Enterprises, LLC seeks an experienced Restaurant Manager to lead daily operations, coach staff, and drive exceptional guest experiences in a fast-paced environment. You will oversee service standards, training, and safety compliance while promoting the Shake Shack brand locally.

A results-driven leader with strong people skills and a passion for hospitality will thrive in this role. The position requires 2–3 years in restaurant management, knowledge of sanitation codes, and an