Hospitality Ops Leader - Guest Experience & Team Growth

Hotel Equities; Little Rock (AR); On-site; USD 36,000 - 39,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

Paid Vacation & Holidays

401(k) Retirement Plan

Life Insurance

Flexible Spending Account (FSA)

Career Growth Opportunities

Job summary

Hotel Equities is seeking an Assistant General Manager to lead hotel operations and drive exceptional guest experiences at our Little Rock property. You will set performance expectations, coach teams, and monitor financial and service metrics to meet business goals.

The role requires strong leadership, communication, and decision-making skills, with flexibility to work evenings, weekends, and holidays. Join a multi-award-winning hospitality management company focused on growth and guest

Qualifications

• High school diploma or equivalent required; Bachelor's degree preferred for director-level roles.
• Previous hotel or hospitality experience appropriate to the position.
• Previous supervisory or leadership experience preferred for management roles.
• Strong communication, organizational, and problem-solving skills.
• Ability to analyze information and make sound operational decisions.
• Ability to work flexible hours, including evenings, weekends, and holidays, as needed.

Responsibilities

• Provide leadership and direction for assigned hotel operations and associates.
• Set clear expectations and monitor performance, productivity, and service standards.
• Coach, train, develop, and recognize associates to support engagement and retention.
• Monitor operational and financial performance and take appropriate action to achieve goals.
• Ensure compliance with Hotel Equities standards, brand requirements, and company policies.
• Respond effectively to guest concerns and support a consistent service-recovery culture.
• Manage schedules, staffing, supplies, and departmental resources as appropriate.
• Review reports, trends, and key performance information to support sound decisions.
• Communicate effectively with hotel leadership and other departments.
• Support recruitment, onboarding, performance management, and succession planning as appropriate.
• Perform other duties as assigned.

Skills

Leadership

Communication

Organizational

Problem-solving

Operational decision-making

Flexibility

Education

High school diploma or equivalent

Bachelor's degree preferred

Tools

PMS

Hotel reporting platforms

Microsoft Office

Department-specific systems

Job description

Hotel Equities is seeking an Assistant General Manager to lead hotel operations and drive exceptional guest experiences at our Little Rock property. You will set performance expectations, coach teams, and monitor financial and service metrics to meet business goals.

The role requires strong leadership, communication, and decision-making skills, with flexibility to work evenings, weekends, and holidays. Join a multi-award-winning hospitality management company focused on growth and guest