Hospitality Operations Lead & Guest Experience Champion

Destination Hospitality Group; Snowmass Village (CO); On-site; USD 65,000 - 80,000; Full time

Benefits offered by this job

Health insurance

Dining Discounts

Comp Privileges

Job summary

Destination Hospitality is seeking an Assistant General Manager to act as a culture carrier and operational partner to the General Manager. You will lead front-of-house service, coach the team, and uphold the Destination Hospitality standard in every interaction.

In this role you’ll monitor daily performance, manage schedules, and contribute to financial discussions while maintaining guest-focused hospitality and a warm, professional atmosphere.

Qualifications

• Previous leadership experience in an upscale or high-volume hospitality environment preferred.
• Strong interpersonal, communication, and organizational skills.
• Ability to lead calmly and confidently in fast-paced, high-pressure environments.
• Financial literacy and comfort reviewing labor, sales, and cost metrics.
• Commitment to excellence, hospitality, and team development.
• TIPS certification required (or ability to obtain).

Responsibilities

• Lead and supervise front-of-house operations during service, ensuring service standards, cleanliness, organization, and guest flow are executed at the highest level.
• Act as Manager on Duty in the absence of the General Manager.
• Conduct daily lineups, pre-shift communication, and service execution with clarity and purpose.
• Foster strong communication and collaboration between front-of-house and back-of-house teams.
• Maintain compliance with all Destination Hospitality policies, procedures, safety standards, and local/state/federal regulations.
• Serve as a visible leader on the floor, supporting the team wherever needed during service.
• Monitor daily sales performance, labor, and cost controls using the POS, scheduling technology, and reporting tools.
• Assist in achieving labor and cost-of-goods targets through purchasing, scheduling, staffing decisions, and inventory management.
• Generate and post staff schedules; maintain accountability within the scheduling system.
• Assist with inventory management, ordering, receiving, and cost awareness.
• Manage cash handling, daily reconciliations, and financial documentation.
• Participate in monthly manager meetings and contribute to financial discussions and improvements.

Skills

Leadership

Interpersonal skills

Communication skills

Organizational skills

Financial literacy

Team development

Job description

Destination Hospitality is seeking an Assistant General Manager to act as a culture carrier and operational partner to the General Manager. You will lead front-of-house service, coach the team, and uphold the Destination Hospitality standard in every interaction.

In this role you’ll monitor daily performance, manage schedules, and contribute to financial discussions while maintaining guest-focused hospitality and a warm, professional atmosphere.