Hospitality Operations Lead — Guest Experience

Residence Inn - Wilke-Barre; Wilkes-Barre (Luzerne County); On-site; USD 65,000 - 90,000; Full time

Job summary

Onvo is seeking an Assistant General Manager to supervise back-of-house operations in the absence of the General Manager and to support profitability through revenue generation and cost control. The role focuses on guest satisfaction and developing associates across housekeeping, engineering/maintenance, and front office.

The position requires leading by example, maintaining high standards of service, and ensuring compliance with brand standards and training.

Qualifications

• Must have strong customer service skills.
• Ability to work holidays, weekends, and evenings.
• Ability to take initiative/ problem solve.
• Prior hotel management experience preferred.
• Previous management experience is desired.

Responsibilities

• Supervise back-of-house operations in the absence of the General Manager.
• Support the General Manager in achieving hotel profitability through revenue generation and cost control.
• Ensure guest satisfaction and smooth operation of housekeeping, engineering/maintenance, and front office as needed.
• Assist in recruiting, hiring and training staff based on occupancy.
• Develop associates and promote a positive, guest-focused team environment.
• Attend required meetings and complete corporate training modules.

Skills

Strong customer service skills

Ability to work holidays weekends and

Initiative / problem solving

Education

Prior hotel management experience

Previous management experience preferred

Job description

Onvo is seeking an Assistant General Manager to supervise back-of-house operations in the absence of the General Manager and to support profitability through revenue generation and cost control. The role focuses on guest satisfaction and developing associates across housekeeping, engineering/maintenance, and front office.

The position requires leading by example, maintaining high standards of service, and ensuring compliance with brand standards and training.